Enforcement Services Officer Full Time NEW

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Duties

Reporting to the Enforcement Services Supervisors, the Enforcement Services Officer is responsible for the administration and enforcement of all municipal regulatory by-laws, including Property Standards, Zoning and Traffic by-laws. The incumbent will perform a variety of duties, including but not limited to:

• the investigation, documentation, and prosecution of by-law infractions;
• the coordination of joint enforcement measures;
• response for emergency property standards measures;
• conflict resolution;
• providing guidance and direction in matters related to by-law enforcement;
• educating and ticketing for non-compliance;
• responding to resident complaints and proactively patrolling;
• providing parking enforcement for special events, parks and school zones; and
• Attending trials, and provide evidence as needed.

Who You Are

Our Enforcement Services team is looking for a self-motivated, solutions-oriented team player with technical knowledge of, and experience in, municipal law enforcement and provincial statutes and regulations.

You convey your thoughts clearly and concisely, both written and verbally, and help to foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You listen attentively and ask questions for clarification and understanding. Using sound judgment, you demonstrate tact, diplomacy and sound discretion when working with the public.

You bring to the team your strong reasoning, analytical, numerical, research and presentation skills. You solve problems by identifying, gathering and processing relevant information. Using your knowledge and experience in the field allows you to navigate through difficult interpersonal situations in a positive manner. You demonstrate adeptness in conflict resolution and approach applicable situations with the goals to improve communication, diffuse tension and resolve problems.

What You Bring To Our Team

• must possess a two (2) year post-secondary diploma in law enforcement, law and security administration, police foundations, or enforcement related discipline;
• designation as a Certified Municipal Law Enforcement Officer (MLEO(C)) through the Municipal Law Enforcement Officers’ Association;
• designation as a Certified Property Standards Officer (CPSO) through the Ontario Association of Property Standards Officers;
• a minimum of (4) years of directly related experience including parking enforcement;
• proficiency in a Windows based environment, and a demonstrated knowledge of the MS Office Suite (including MS Word, Excel and Outlook);
• an understanding of database applications;
• successful candidates will be required to provide a satisfactory police record check to the Corporation as a condition of employment; and
• successful candidates are required to hold and maintain a valid Province of Ontario Class “G” Driver’s License and qualify for the Town’s Safe Driver Program criteria.

What We Offer You

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs

Salary Range/Hourly Rate

$39.38 – $49.21

Hybrid Information

Mobile Frontline

Hours

Employees work forty (40) hours per week. Hours of work are subject to change, and shifts may be scheduled between 12:00 a.m. and 11:59 p.m., Sunday through Saturday, in accordance with operational requirements. The current schedule is based on a continuous four (4) week rotation comprised of two (2) weeks of days (7:00 a.m. – 3:30 p.m.), one (1) week of afternoons (12:00 p.m. – 8:30 p.m.), and one (1) week of nights (10:00 p.m. – 6:30 a.m.)

Closing Date

May 29, 2026

Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement

The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.