Customer Service Administrator Full Time

This role is an excellent opportunity for a detail-oriented and customer-focused professional who enjoys supporting operational processes in a fast-paced remote environment. You will play a key role in coordinating property compliance activities by managing communication between tenants, landlords, and service providers while ensuring appointments are scheduled efficiently and accurately. The position combines customer service, administrative coordination, and scheduling responsibilities, making it ideal for someone who thrives in organized and communication-driven roles. You will contribute directly to maintaining high service standards and supporting smooth operational workflows during critical compliance periods. Working alongside an established international team, you will gain exposure to large-scale operations and ongoing growth opportunities. This remote position offers flexibility, professional development, and the chance to build long-term experience in customer support and business operations.

Accountabilities

• Coordinate health and safety inspection appointments by communicating with tenants, landlords, and service providers through phone and online systems.
• Make outbound calls to schedule, confirm, and reschedule inspection appointments while ensuring professional and courteous customer interactions.
• Respond to tenant inquiries and concerns related to property inspections, compliance schedules, and appointment arrangements.
• Maintain accurate records of communications, bookings, confirmations, and follow-up actions within internal systems.
• Monitor missed appointments and proactively manage rescheduling processes to ensure operational continuity.
• Support business operations during peak compliance periods by handling increased scheduling and communication volumes efficiently.
• Collaborate with internal teams and stakeholders to ensure smooth coordination across a large portfolio of client relationships.
• Deliver high-quality administrative and customer service support while meeting agreed timelines and operational standards.

Requirements

• Previous experience in customer service, appointment scheduling, administrative support, or call-handling roles.
• Excellent verbal communication skills with a professional and customer-oriented phone manner.
• Strong organizational and multitasking abilities with attention to detail and accuracy in record management.
• Ability to handle sensitive or challenging conversations professionally, particularly regarding property access and compliance matters.
• Comfortable working independently in a remote environment while managing schedules and deadlines effectively.
• Familiarity with online booking tools, administrative systems, and remote communication platforms.
• Patient, diplomatic, and solution-oriented mindset when coordinating between multiple parties and stakeholders.
• Understanding of UK property compliance processes, rental regulations, or tenant rights is considered an advantage.
• Professional English communication skills with a neutral and clear speaking style preferred.
• Availability to work full-time hours aligned with UK business operations (Monday to Friday, 9AM-6PM UK time).

Benefits

• Fully remote work opportunity with flexible home-based setup.
• Competitive compensation with reliable weekly payments.
• Access to free training, professional development, and upskilling opportunities.
• Exposure to international clients and global business operations.
• Supportive and collaborative remote community environment.
• Continuous guidance and operational support throughout assignments.
• Opportunity to work on diverse projects and explore additional remote roles over time.
• Career growth potential as operations and service offerings continue to expand.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.