Zurn Water Solutions Hiring for Customer Service Manager at Brampton, ON Full Time

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at www.zurn-elkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Customer Service Manager ensures customer retention through the management of the Customer Service team, training, assisting external users of the organization’s technical products or services by answering questions and solving problems involved in their use.

This position will reside in Brampton, ON which is the location of our Toronto service centre.

This person will report up to the Regional Operations Manager with a dotted line to the National Director Sales, Operations & Fullfilment. This position will be responsible for managing and leading a team to execute the responsibilities as noted above.

Key Accountabilities

• Responsible for designing and implementing improved process or operational policies
• Recommends changes to products or services to fulfill customer needs and to standardize it across Canada.
• Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
• Monitor’s Customer Service KPI’s such as Customer on Time Deliveries, Customer Satisfaction, etc.
• Provides feedback to assist in the creation of performance improvement goals and the development of training programs.

• Bachelor’s degree in a related field (preferred)
• 7+ years’ experience in Customer Service/Customer Care
• 5+ years’ experience managing a Customer Service team
• Excellent communication and people skills
• Strong leadership skills
• Strong commitment to employee development and engagement
• Good writing/administrative skills, including computer skills (MS Office)
• Demonstrated proficiency in time and project management.
• Team oriented with the ability to influence others
• Experience with d365 a plus

Capabilities and Success Factors

• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
• Customer Focused – Driven to provide world class Customer Service
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.

Additional Information

Total Rewards and Benefits

• Competitive Salary
• Comprehensive Benefit Package
• Retirement Savings Plan
• Educational Reimbursement
• Time-Off for Volunteering

Zurn Elkay Water Solutions, including it’s subsidiaries, is an accessible employer. Upon request, Zurn Elkay accommodates candidates with disabilities throughout the hiring process.

Equal Opportunity Employer

What happens when two remarkable sustainability leaders come together as one?

A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time.

In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.

Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.

While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most.

Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values.

We’re looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you’ll join a collaborative organization that will give you opportunities to thrive and grow.