Zoom Drain Hiring for Customer Service Representative at Fort Worth, TX Full Time

As a Wine Club Customer Service Representative, you will be the primary point of contact for members of our exclusive wine club. This role requires a passion for wine, exceptional customer service skills, and the ability to engage with members to ensure a positive and personalized experience. You will be responsible for addressing inquiries, resolving issues, and fostering a strong rapport with wine club members.

Responsibilities:

• Customer Engagement:
• Build and maintain strong relationships with wine club members through various communication channels, including phone, email, and chat
• Provide personalized assistance to members, offering recommendations, and addressing inquiries related to wine selections, shipments, and membership benefits
• Order Processing and Fulfillment:
• Process and manage wine club orders, ensuring accuracy in product selection, shipping details, and billing information
• Collaborate with internal teams to coordinate the timely fulfillment of wine club shipments and track deliveries to ensure a seamless customer experience
• Issue Resolution:
• Address member concerns and resolve issues promptly and professionally, ensuring a high level of customer satisfaction
• Collaborate with internal departments to resolve complex problems and ensure a positive resolution for wine club members
• Membership Management:
• Assist in the onboarding of new wine club members, providing information on benefits, perks, and exclusive events
• Maintain accurate and up-to-date member records, including preferences, contact information, and order history
• Communication:
• Communicate effectively with members regarding upcoming wine releases, events, and exclusive offers
• Proactively reach out to members to gather feedback, preferences, and suggestions to enhance the overall wine club experience
• Sales and Upselling:
• Identify opportunities to upsell and cross-sell wine club memberships, exclusive releases, and related products
• Collaborate with the sales and marketing teams to promote special promotions and events to increase member engagement and satisfaction

Qualifications:

• Previous customer service experience, preferably in the wine or hospitality industry
• Strong knowledge and passion for wine, including an understanding of different varietals, regions, and winemaking processes
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Attention to detail and accuracy in order processing and data management
• Problem-solving skills and the ability to handle challenging customer situations with professionalism
• Proficiency in using customer service software, CRM systems, and other relevant tools

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