Zobility Hiring for Customer Service Specialist at Windsor Locks, CT Full Time

Job Description:

• The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.
• The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

Responsibilities:

• Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers
• Focus on external and internal customer support
• Action daily queue management such as inductions, quoting, turn-time mitigations, customer status s, assist with on time delivery metrics and objectives, etc.
• Participate, engage, and support customer meetings – virtually and/or in-person
• Build and maintain customer trust and relations
• The ability to adapt to our constantly evolving environment and priorities is essential.
• This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms
• Previous account specialists have progressed to various roles, such as production control, operations team leaders, program management, supply chain, etc.

Qualifications:

• Customer service experience preferred.
• Computer skills i.e. Microsoft Office (Word, PPT and Excel).
• SAP knowledge would be great to consider as well.
• In lieu of a degree, the manager will consider reviewing candidates with customer service experience.

Education:

• Bachelors

Additional Details:

• Onsite position