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Customer Services & Support
Zensurance Hiring for Accounts, Customer Experience Team (Remote) at Toronto, ON Full Time
Zensurance is a fast-growing start-up turned “scale-up”, InsurTech company that is disrupting the property and casualty insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. We are boldly going where no insurance broker has gone before!
At Zensurance, delivering a positive customer experience is core to our values. Do you consider yourself a service-oriented, sales-driven professional? We are looking for an Accounts Broker that embodies our values of creating positive outcomes with a passion and persistence for delivering an exceptional customer experience with each interaction. We are boldly going where no insurance broker has gone before!
Reporting to the Team Lead of our Customer Experience team, you will act as the first point of contact for our existing clients by assisting with their insurance needs. Our Customer Experience team is responsible for inquiries and requests that can be handled in a professional and expedient manner. You will be assisting with billing inquiries, claims intake, coverage questions, customer service escalations and monitoring website chats. Our Customer Experience brokers play a key role in client satisfaction and retention.
This is a remote role, and the team member can work from anywhere in Canada #LI-Remote
Responsibilities
- Meet existing clients’ needs, including but not limited to: billing, cancellations, reinstatement, and claims.
- Support customer experience on our phone and chat.
- Manage billing queries and proactively call clients to collect payment when needed.
- Support and effectively onboard new customers to your base of accounts.
- Carefully review all new submissions and policy data for accuracy.
- Manage multiple clients and answer all customer queries in a timely manner.
- Manage the existing book of business by handling claims, billing and any other type of client escalations.
- Maintain effective communication with clients to fully understand their insurance requirements and make recommendations accordingly.
- Advise customers on any gaps in coverage and recommend additional coverages to consider.
Qualifications
- Provincial insurance license.
- 1-5 years experience in insurance, either personal or commercial lines.
- Billing and claims experience is an asset.
- Passion for sales and customer support.
- Persistence and agility to meet set targets.
- Able to communicate clearly with customers.
- Attention to detail and demonstrated flexibility in managing multiple clients at a time.
Perks we offer at Zensurance:
- Opportunity to work for Canada’s fastest-growing #insurtech startup
- Flexible work environment/work from home arrangements available to everyone, including the equipment
- One-time home office allowance to help with work-from-home costs
- Comprehensive, flexible health, including mental health and dental plans to suit all lifestyles
- Health/Personal Spending Accounts to subsidize your healthy habits and purchases
- Parental Leave Top Up
- Work internationally for up to 60 days per occurrence
- Weekly Friday companywide huddles for casual catch-ups with other departments
- Build next-level relationships with your peers through scheduled companywide virtual team-building events
- Be a part of something special. We are confident you won’t find any other insurance company like us 🙂
Who we are. What we’re building.
Business is hard work, insurance doesn’t have to be!
At Zensurance we believe that teamwork makes the dream work.
We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.
Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe every day, they are:
INTEGRITY: We do what’s right.
INCLUDE: We are an open and safe space for all.
INVENT: We take an innovative approach to creating straightforward solutions for our customers.
DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.
If reading all that piqued your interest, drop us a line and let us know why you would be a great fit for us. Whether it be through a resume – or something else you think is better – send us what you believe will impress us. Show us your creative process – how you think and solve problems!
True to its Canadian values, Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.
Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.