Zendesk Hiring for Product Designer Job at New South Wales Full Time

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and build – design is an integral part of everyday life at Zendesk. Within our product design organisation, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

As a Product Designer on our Customer Record team based in Melbourne, you will help us put customers at the centre of Zendesk. You will take a user-first approach and design for a broad variety of customers, from small startups to large enterprises, from single product users to those using our full omnichannel suite.

• Work in a cross-functional team, partnering with your Product Manager and Engineering counterparts on developing designs from ideas to execution.

• Partner with UX Researchers, Content Strategists, and other Product Designers to ensure a detailed and broad approach to the design process.

• Design interaction models, flows, wireframes and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products.

• Present your ideas to partners and company executives, defend design decisions and incorporate feedback into the design cycle.

• Contribute to maintaining and evolving our centralised design system.

• You have professional experience crafting consumer or business SaaS applications

• Capable of communicating and prototyping interactions rapidly at various levels of resolution

• A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of how you’ve considered the end-to-end user experience.

• Ability to operate in a cross-functional environment, working closely with engineers and product managers to understand technical and business constraints.

• Proven expertise turning complex business problems into simple and engaging products

• Strong command of interaction design, visual design and information architecture

• You have experience designing Enterprise level software applications

• You have designed and built platform products before

• Every day, across the globe, Zendeskians live up to our values: Practise Empathy, Focus on Relationships, Be Humblident.

• Flexibility to work between home and office with everything you need to be successful in both. To help you set up your home office, we’ll cover a screen, adjustable desk, office chair, home internet, etc.

• Extensive benefits including, but not limited to, ESPP (employee stock purchase program), stock grants, yearly bonus program, professional development funding, catered lunch, private health insurance, pension contribution.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.