Zebra Technologies Hiring for IT Operations Monitoring Analyst at Remote Full Time

Overview:
We are looking for an IT Operations Monitoring Analyst (ITOMA) to join our Cloud Support team. The perfect candidate will have excellent analysis and troubleshooting skills with attention to detail. Experience with cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues. Excellent communication skills needed. The Monitoring Operations Analyst is responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. MOA is also responsible in the execution of all the manual tasks according to its schedule. Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

Responsibilities:
Diligently observe and interpret cloud monitoring dashboards and alerts.

Resolve basic issues; escalate urgent and complex issues. Know the difference.

Coordinate with internal departments and sometimes with customers.

Be aware of customer SLAs and escalate issues if cases are taking too long to resolve.

Document all troubleshooting and issue management actions via the electronic case management system.

Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.

Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.

Qualifications:
A bachelors degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

2+ years experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud-based Infrastructure.

Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).

Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.

Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.

Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred

Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.

Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.

Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.

Soft Skills:
Can work well with others.

Can perform tasks with minimal supervision.

Can do multi-tasking.

Can follow instructions properly.

Can adapt in a fast-paced environment.

Must be able show willingness to follow instructions and tackle tasks.

Must have a good sense of ownership and commitment towards work.

Must be able to adhere to standards & procedures and maintain confidentiality.

Critical and creative thinking

Ability and willingness to learn new technologies and skills

Others:
Must be able to work on a night shift and weekends.

Flexible enough and able to adapt with the shifting or change in the schedules.

Can work on the holidays.

Can report to work for over time or on a rest day if needed.

Can work on an extended shift if the situation arises.