ZAG Community of Businesses Hiring for Operations Manager at Edmonton, AB Full Time

1-800-GOT-JUNK? Is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Edmonton is looking for an Operations Manager to help us continue to build a world-class brand.

NOTE: This role is hands-on! The right candidate will be comfortable to lead by example with our field crew by working in the field, getting their hands dirty and breaking a sweat from time to time.

Position: Operations Manager

Schedule: Full-Time, Thursday thru Monday

Location: Edmonton, AB

Compensation: $50k/year + $5-10k/year bonus potential

The Operations Manager will be directly responsible for the following goals, plans and key initiatives:

Work closely with the Area Manager to develop key company goals for operations, marketing, and profitability

Exceed weekly, monthly and yearly revenue targets

Manage the monthly P&L reports

Lead a team of field crew members to achieve manageable goals set for them

Work with field crew members a minimum of 2 days per week, as needed

Oversee training and help to develop employee’s professional skills in areas such as sales, marketing, customer service, profitability, and safety

Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise

Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling

Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities

Develop and execute monthly brand visibility and neighborhood marketing plans

Maintain local commercial sales and business relationships throughout the region

Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner

Maintain all information and operational details

Complete administrative duties; payroll, expenses, invoicing, accounts receivable/payable

Ensure compliance with all health and safety requirements

Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.

Drive and continuously develop a positive culture among the field staff

Requirements:
Relevant education and experience

2+ years experience in a senior leadership role conducting similar duties

2+ years experience in sales, marketing, administration, operations, and human resources

2+ years experience leading and motivating teams to achieve exceptional customer experiences

A positive and uplifting attitude with strong multi-tasking and time management skills

Strong desire to help others excel and meet weekly goals

Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed

Valid driver’s license and a clean driving record

Sound like you? Great, submit your resume today. We review all applications within 2 business days and will be in touch if your qualifications are a match!