Yukon Government Hiring for Client Services Agent at Whitehorse, YT Full Time

This posting is to fill 1 full-time permanent position.

Highways and Public Works – who we are

Highways and Public Works employees are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.

This opportunity…

The Motor Vehicles Client Services unit is responsible for providing front-line services to the public. The Client Services Agent is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licenses, GICs, vehicle registrations, and various permits and to apply sanctions to driver licenses and cancel vehicle registrations. This position provides key services that impact the identity, mobility, independence, and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.

If you are interested in this opportunity, please review this information: Apply for a job | Government of Yukon

Essential Qualifications (what we’re looking for in your resume):

• Considerable experience providing customer service in a high-traffic/high-volume regulatory environment
• Experience working within legislation and policy frameworks to carry out effective customer service delivery
• Experience performing duties related to registration, licensing and/or permitting, preferably within government or large organization
• Experience handling financial transactions (debit/credit card, cash) and reconciling cash

If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.

Desired Knowledge, Skills and Suitability (what candidates will be assessed on):

• Excellent organizational skills and adaptability to changing priorities,
• Ability to provide exceptional customer service,
• The ability to act tactfully and use diplomacy when dealing with confidential matters,
• Effective communication skills,
• Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.

Additional Information

• Find out what we offer our employees
• See why Yukon government has been identified as one of Canada’s Top 100 Employers since 2014

Questions?

If you have questions about this position, please contact Julia Cull, Supervisor, Client Services, at [email protected]

If you have questions about applying for a job with Yukon government or if you need an accommodation for this staffing process, please contact Gillian Smith, HR Consultant ll, at [email protected]