YouView Hiring for User Research Internship (12 months) Job at London, England Full Time

User Research Internship (12 months) Internship starting in June 2022

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Overview*
At YouView, we are passionate about building a cutting-edge TV experience that UK households love. YouView’s award-winning experiences on TVs, set-top boxes, and mobile platforms are powered by a best-in-class cloud platform. Our user experiences reach around 3 million homes in the UK through BT TV and Talk Talk TV as well as retail offerings through Sony TVs. YouView combines live TV channels with on-demand, unlocking a world of content on the living room TV.

We are offering a User Research internship, this is a great opportunity to join our team in June 2022 on a 12-month placement. As the User Research Intern you will have the opportunity to:

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Get hands on experience of User Research with support from an experienced User Research Manager learning a range of research methodologies from diary studies, one to one interviews, surveys, competitor research, remote user research and rapid iterative tests.

• Experience working in an agile digital product design and development environment with teams made up of engineers, product designer and product managers.
• Gain experience running and supporting the research process and how it fits into the end-to-end product design process. Gain experience of taking research insights into idea generation and design concepts.

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The Role*
This is an important role within the product design team, supporting the User Research manager in planning and conducting user research and usability testing to inform the design and development of the product.

In this role your responsibilities will be as follows:

• Provide support for the User Research manager with the planning and organisation of our user research programme, scheduling research sessions, recruiting participants, organising incentives.
• Under the supervision of the User Research manager write screeners and discussion guides, learn to conduct user interviews, process the notes and videos to our research repository.
• Work collaboratively as part of a multidisciplinary team, involving the wider team in research activities, helping to analyse the findings and translate into recommendations.
• When research is conducted in the office, organise and prepare the room for research, meet and greet participants. When research is remote: organise the sessions, take notes, ensure users have what they need to join the research sending out any appropriate devices or information as needed.
• Providing support to help run the internal panel of users including communicating with them and checking they have the right software release. Engaging the panel with surveys and regular emails and identifying potential user research interview recruits
• Ensuring that we record session details and consent forms appropriately for GDPR compliance

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Skills and experience we are looking for*

• Curious about people and human behaviour and a good communicator able to put user research participants at ease
• A fast learner, comfortable taking on new challenges such as setting up video equipment
• Organised and detail orientated, able to plan time and organise the research diary
• Have an understanding of digital product design and development and how user research informs the process
• A good collaborator this role will be working with designers, product managers and developers.
• A good communicator both written and oral, able to present clearly and talk through research findings clearly to team members
• Comfortable using the Microsoft office suite and online tools such as Miro

Qualifications

• You will be currently studying for an undergraduate or post graduate degree in one of: HCI/ Cognitive Psychology/ Anthropology/ Sociology/ Computer Science / UX or Product Design
• A-levels

About us:
YouView is an on-demand TV service with over 70 live digital channels. It seamlessly combines seven day catch¬up on BBC iPlayer, ITV Hub, All 4 and Demand 5 with a library of on demand television programmes, films and radio. A range of quality content is available via on demand players from Netflix, Now TV, Milkshake!, UKTV Play, STV and S4C. YouView has record, pause and rewind TV functionality as well as a simple search and more.

Our social, supportive team is made up of the brightest minds available, in a truly dynamic business with clear growth and development potential.

YouView launched in summer 2012, brought BT Sport over IP in 2013, an upgrade to 4k and the launch of Netflix in 2014, partnered with Sony to offer the UI for its TVs in 2015 and brought the first UHD device to the UK. YouView launched a major upgrade to its underlying platform in 2017 with an award-winning UI in the UK with a powerful cloud back office providing new data and insights into how consumers watch and find TV. It recently announced the launch of Amazon Prime with BT and the arrival of Sky Atlantic in early 2019.

YouView continues to innovate and is working with the BBC to trial a UHD version of BBC iPlayer. YouView has won a number of major industry awards including Advanced TV Innovation of the Year at the 2017 Content Innovation Awards and Best Platform at the annual T3 Awards and most recently winner of the National Technology Awards for TV, Film and Broadcasting Technology of the Year.

Find out more about us on our social media:
Twitter,Linkedin& Glassdoor

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Only the data that you explicitly entered into the application form above will be sent to YouView. This data is subject to our *application and candidate privacy policy

Job Type: Contract