York Region Hiring for Customer Care Associate at Newmarket, ON Full Time

Position Purpose

Reporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of personal contact for those seeking information about York Region programs and services; providing referrals to non-Regional services; responding to requests and resolving questions and complaints, program registration, accessing databases to reference or update customer information; with the goal of responding to the customer at the first point of contact; and tracking and documenting interactions in systems including but not limited to the Customer Relationship Management (CRM) system.

Qualifications

• Successful completion of a Community College Diploma in Customer Service Communications, Human Services or related field or approved equivalent combination of education and experience.
• Minimum two (2) years demonstrated experience in delivering end to end exceptional customer experiences serving a diverse population.
• Demonstrated experience in electronic applications such as a Customer Relationship Management (CRM) system, Social Assistance Management System (SAMS), YARDI.
• Strong multi-tasking and decision-making skills, the ability to work independently as well as a member of a team and demonstrated ability to think critically, analyze and evaluate data for planning purposes.
• Excellent interpersonal, mediation, investigative, problem solving, presentation, leadership and team building skills.
• Solid analytical, research, planning, written and verbal communication including public speaking.
• Satisfactory Police Criminal Background Check.
• Ability to maintain confidentiality, exercise judgement and tact in dealing with confidential information and responding to enquiries.
• Strong commitment to customer service and demonstrated ability to role model service expectations for staff.
• Proficiency navigating the internet, multiple systems and databases simultaneously.
• Ability to maintain focus and concentration in busy space.
• Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

I understand that all York Region Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. I understand that, should I be the successful candidate, I will be required to comply with the Region’s mandatory Vaccination Policy that is in effect.

Scheduled Hours

29

Operational Hours

8:30 a.m. to 7 p.m. Monday to Saturday

How to Apply

Please apply online by November 22, 2021. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

Salary

$29.47 to $32.03 per hour

This is an Addition to staff

Union position – CUPE Local 905 (York Region Unit)

Start Date: Immediate