Yellowstone Club Hiring for Retail Manager at Big Sky, Montana Full Time

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Retail & Rental department is currently seeking candidates for a Retail Manager. The purpose of the Retail Manager is to oversee day-to-day operations and facilitate Impeccable Member and guest services and manage daily operations of the Retail division.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest-friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. 
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions: 

• Assist in managing Retail department including recruitment, hiring, scheduling, coaching and counseling, training and disciplinary action where necessary.  
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Initiate interaction with Members, guests, and prospective members to obtain and disperse information, ensure compliance with standards and expectations and to receive feedback.
• Cultivate positive relationships with members to be able to personalize their shopping experience. Oversee special and unique requests from Members before and while visiting.  
• Work with Buyer to convey selling trends 
• Responsible for managing the daily operations of the Retail division, shifts or events as called upon.
• Responsible to conduct training as needed to keep the Retail team informed on Club events, activities, changes and any other information that the team needs to be made aware of as it relates to the Member experience.
• Work with the Retail team to ensure Retail Associates efficiently meet and/or exceed Member expectations.
• Assist with visual merchandising 

 Other Duties and Responsibilities:

• Be accessible for Member and guest needs during their visit.
•  Maintain inventory and ensure items are in stock.  Keep up with fluctuating supply and demand. 
• Ensure standards for quality, customer service and Club culture expectations are met.
• Schedule employees to ensure hours of operation are in compliance with Club needs and business demands.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Oversee shipping/receiving/delivery of mail of Retail items.
• Maintain accurate Member Billing
• Answer member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Manage the systems of keeping detailed records of Member preferences and requests.
• Responsible to handle Member complaints when they escalate beyond the Retail Associate and supervisor level.
• Recognize Retail Team Member excellence as well as areas of improvement on a daily basis. 
• Prepare Retail performance appraisals for each seasonal employee at the end of the season.   Review with the Retail/Rental assistant director.  Present the reviews as needed.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.  
• Maintain the privacy of our members at all times.
• Maintain a clean and neat appearance at all times.  
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
• Participate in Event Days and dress up in costume to support the Club
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required

• Associate degree or equivalent course work; 4+ years of experience in the Retail industry; 2+ years of supervisory experience.

Experience/Education Preferred

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Proficiency in TEI system.

The position offered is a full-time, year-round position located in Big Sky, MT. 

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.