Yellowstone Club Hiring for Mountain Access Concierge Manager at Big Sky, Montana Full Time

Purpose:  The purpose of the Mountain Access Concierge Manager is ensure the smooth operation of the Mountain Access Concierge team.  A Mountain Access Concierge at Yellowstone Club takes on duties that encompass more than traditional skier services.  Mountain Access Concierge is responsible for Member and guest tracking as well as ski pass and vehicle card management.

Supervisory Responsibilities  

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to:  interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and assisting in software and program development.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all facets of Member and guest tracking in relation to staff and software.
• Manage all active JotForms (Member facing and employee facing) and Smartsheets for the Mountain Access team.
• Maintains Member/guest history system with Member/guest preferences.
• Assist with the continued development and implementation of the Yellowstone Club access control system in its relation to Members and guests as well as on mountain activity.
• Coordinate with the Senior Concierge Manager to maintain functionality of access control systems.
• Assist the Senior Concierge Manager with development of third party software system’s functionality to better meet the needs of Yellowstone Club’s Member and guest management and tracking systems.
• Gather and manage Member and guest arrival and departure information to develop access control cards.
• Leads the Mountain Access Concierge team on the preparing and packaging of Member and guest access cards.
• Organizes, manages, and maintains the Mountain Access Concierge front of house and back of house areas.
• Monitors inventory of supplies and materials related to the Mountain Access Concierge job.
• Communicates effectively to the Senior Concierge Manager about needs and issues that arise within the Mountain Access Concierge staff
• Creates and maintains ongoing training programs to develop a strong staff.
• Updates Concierge Handbook and Mountain Access Concierge Manual on a routine basis.
• Maintain Mountain Access related documents/resources/draft emails with the most updated information.
• Hire, train, evaluate, and offer progressive coaching to all staff for the Mountain Access Concierge team.
• Maintain payroll and assist with being a housing liaison for individuals in YC housing.
• Maintaining a professional appearance and has an eager and flexible attitude.
• Competent interpersonal relationship skills, etiquette, and protocol.
• Generates schedules, checklists, and daily to-do lists for staff.
• Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.

Other Duties and Responsibilities 

• Data input and management.
• Perform all job duties with a high level of attention to detail.
• Excellent problem solving skills, ability to work well under pressure and a strong desire to learn.
• Knowledge of correct Concierge etiquette.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times. 
• Communicate regularly and effectively with all employees and managers.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Major Responsibilities

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Senior Vice President of Operations or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required:

• Bachelor’s Degree from a four-year college or university or five or more year’s related experience and/or training, or equivalent combination of education and experience. 
• Must have prior managerial experience in two or more positions/locations.

Experience/Education Preferred:

• Bachelor’s Degree in Hospitality or related field with 4 plus years of managerial experience within the hospitality or customer service related industry.
• Strong understanding of development processes, sprints, stories, timelines, etc.

Certificates & Licenses:

• Valid Driver’s License
• Notary Public for the State of Montana (certification provided by Yellowstone Club if not already licensed)

Computer Skills:

• Competence in Microsoft Office, especially Word, Excel, and Outlook required.
• Advanced keyboarding and phone skills.
• Experience with TEAMs, Smartsheet, TCP, Total E Integrated, and Concur.

Language Ability:

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. 
• Ability to write clearly and legibly.
• Strong written and verbal communication skills.

Math Ability:

• Able to perform basic math calculations.

Reasoning Ability:

• Technology related problem solving is a must. Ability to test and resolve issues without involving development.
• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

APPLY HERE: https://harri.com/internal/yellowstone-club-concierge/job/1423957-mountain-access-concierge-manager