Yarra Valley Water Hiring for Customer Care Consultant Job at Melbourne Full Time

• Join a team who cares about your career

• Thorough training and development

• Hybrid WFH & Mitcham Office – 12 September Commencement

• Opportunities for Full time, Part time & Casual roles (note that training will be full time)

• Monday to Friday – no weekend work
  

As a leading water utility, Yarra Valley Water is committed to building and developing your career. Our Customer Care Consultants are provided with an initial 4 weeks of training, ensuring you are fully equipped to assist our customers confidently. Our culture fosters an inclusive, collaborative work environment and provides the ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.

To hear from our staff and get to know more about us you can watch our video HERE

The role of a Customer Care Consultant:

Our Consultants provide exceptional customer service to our customers via phone, email, live chat and SMS, primarily relating to billing enquiries (don’t worry, there is no sales component to this role!).

About you:

• Passionate about customer service and love talking to people from all walks of life in a professional capacity

• Enjoy an opportunity to solve problems

• Experience may have been gained from industries such as; Retail, Hospitality or Customer Service

• Previous experience in a phone-based role is highly regarded

• Able to adapt, show resilience and work proactively

• Ability to explain complex information to diverse audiences in verbal and written form

• Tech savvy and able to use multiple software platforms simultaneously

What we offer:

• Starting salary is $52,894 plus 11% superannuation with an increase to $55,937 plus 11% superannuation at end of probation!

• Salary increases, up to 2 salary increases occur annually!

• Hybrid work model – you will receive a Work from Home Allowance of $650 at the successful completion of training

• Supportive, friendly team environment within a vibrant culture focused on encouraging and achieving

• Dedicated to building & developing your career – ongoing coaching & training to assist you in your development with a view to long term career opportunities across the business

• Onsite parking, bistro and fitness group in the heart of Mitcham (short walk to shops, restaurants and train station)

The current opportunities are Full-time, Part-time permanent or Casual. Commencing on Monday 12 September 2022, a comprehensive training program will be provided over 4 weeks on site in Mitcham. Work from home flexibility will be offered in the hybrid model whilst working a rotational roster between 8am to 6pm Monday to Friday.

If 12 September doesn’t work for you, our next training intake will commence in November 2022, so please don’t let this stop you from applying for this great opportunity!

Please contact us via email recruit@yvw.com.au if you have any questions about becoming a Customer Care Consultant.

Flexibility
We may be a water utility, but at heart we’re a people business, that’s why we are committed to becoming a hybrid workforce, click here to learn more about our hybrid working principles.

How to apply
Applications should include a Resume. In the application process you will be asked the following questions:

• What does putting the customer at the centre mean to you?

• A Value Statement – which explains why you want to work with us, what your values are and why you think they align with our organisation?

Closing date: Friday 12 August 2022

Yarra Valley Water is committed to creating a diverse and inclusive workplace, and strongly encourages applications from all types of people, from all walks of life. We believe diversity of thinking fosters innovation and delivers better outcomes for our customers, and we value a workforce that’s a match for our diverse community.

This position is available for Yarra Valley Water employees and external applicants.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police records checks).