Yale New Haven Health Hiring for Patient Navigation Specialist at Fairfield, PA Full Time

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day. Serves as a liaison between referring physician offices, patients and staff to ensure appointments are scheduled and all required information for new patient intake is received in a thorough and timely manner. Works directly with the attending physicians, advanced practice providers and nursing staff throughout the new patient intake process. Utilizes a variety of information systems to schedule patients and process related patient record information; performs a variety of associated general clerical functions. Demonstrates outstanding customer service and the Key Behaviors, outlined in the Hospital’s Core Success Factors in all interactions. EEO/AA/Disability/Veteran Responsibilities

• New Patient Coordination: Following established protocols, coordinates the scheduling of all new patient consultations for a multi-disciplinary team of care providers including physicians, midlevel practitioners, social workers, dietitians, care managers, etc. based upon the individual needs of patients as requested by referring physician.
• Patient Liaison: Serves as a patient liaison in the clinic with a focus on efficient and timely patient throughput, effective communication with focus on the patient experience.
• Gathers documentation required for consultations: Ensures the timely and complete compilation of all patient medical record information, results from various screening and diagnostic tests and exams (e.g., pathology, radiology) surgical s, etc.
• Information Systems: Utilizes multiple (YNHH and Yale University) information systems to accurately enter and retrieve patient information required for electronic patient scheduling with a variety of care providers and the maintenance of accurate patient information.
• General Clerical Support: Performs general clerical functions to ensure accurate, prompt and effective scheduling.
• Performs telephone reception and routing; facilitates call triage within multidisciplinary team.
• Helps facilitate patient ed outcomes surveys and functional assessment scores at appropriate intervals of care
• Performs other duties as required to ensure the optimal patient experience
• Serves as patient liaison between clinic consultations/visits and surgical scheduling. Qualifications EDUCATION Knowledge of medical terminology required. Associate’s degree or training/certification in clinical setting preferred. EXPERIENCE Minimum of two years experience in a clinical setting, preferably in an outpatient setting, required. Experience with telephone reception and scheduling preferred. Working knowledge of Epic preferred. SPECIAL SKILLS Working knowledge of medical terminology. Working knowledge of the patient scheduling process, excellent communication and interpersonal skills required. Ability to work collaboratively with a multidisciplinary team. Ability to understand and independently follow established protocols regarding triage of patient schedules. Excellent organizational skills and problem solving tactics required. Additional Information Knowledge of medical insurance and prior authorization process. Good communication skills. EPIC knowledge YNHHS Requisition ID 89934