Xplor Hiring for Onboarding Specialist (Software & Payments) Job at Melbourne Full Time

Take a seat on the Xplor rocketship and join us as an Onboarding Specialist in Melbourne to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

You’ll join Xplor Childcare & Education and our Onboarding team — the team that provides the support and expertise educators need to manage their centres smoothly, improve parent engagement, and deliver the best educational experience, so that they can focus on what really matters – helping children succeed.

Reporting into the Onboarding Manager, you’ll help new customers get their business optimally set up on the platform, trained on its use, and ensuring their journey is as easy and simple as possible. Some of the other responsibilities you’ll have:

• Manage post-sales process for customers using strong product knowledge, relationship-building, and project management skills
• Act as a trusted advisor for new and existing customers by guiding them through the implementation and adoption of the full Xplor product suite
• Collaborate with the Account Executives (Sales) during the customer’s transition to the post-sales team
• Ensure a smooth transition from Onboarding to Support once the service is live.
• Work with the data team to migrate data across from other systems during the initial onboarding
• Project management of the customer’s schedule and onboarding timeline according to launch
• Provide technical guidance to help customers use the system successfully
• Provide customer training through the onboarding process and maintain training documentation
• Proactive outreach to assigned customers regarding any known product issues or updates

What would make me a good candidate?

• 3+ years of experience in an onboarding or implementation role, ideally in a similar SaaS or technology business
• Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce
• Strong proficiency in Microsoft Excel and data management
• Excellent written and verbal English skills
• Exceptional relationship-building skills with a confident phone manner and active listening skills
• Ability to communicate complex ideas in ways that are easy to understand
• Empathic, emotionally intelligent, and driven to provide an outstanding customer experience
• Must be an Australian citizen or have eligibility and documentation demonstrating your right to work Australia

Additional Information

What does it mean to work for Xplor?

Our four core values – Make life simple, Build for people, Move with purpose and Create lasting communities – are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• 8 weeks each year to work from anywhere in the world
• 3 day paid Volunteer Leave days per year
• Extra sick leave provided to give employees 15 days total per year
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

More about us

We’re the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the UK, we serve over 75,000 businesses that processed over $27 billion in payments, in over 140 countries in 2020.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word “moonshot” at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Chelsea – Talent Partner.

Sheryl Sandberg once said, “If you’re offered a seat on a rocket ship, don’t ask what seat! Just get on.” We couldn’t agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. #LI-Remote

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.