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XllenTech Solutions Inc Hiring for user support technician at Calgary, AB Full Time
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Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Computer and Technology Knowledge
Word processing software
MS Windows
Linux
Internet
MAC
Networking software
Networking hardware
Intranet
File management software
Presentation software
Communication software
MS Office
Wireless networks
Desktop applications
Multimedia software
Personal Suitability
Initiative
Effective interpersonal skills
Excellent oral communication
Client focus
Judgement
Organized
Screening questions
Do you have previous experience in this field of employment?
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Computer and Technology Knowledge
Word processing software
MS Windows
Linux
Internet
MAC
Networking software
Networking hardware
Intranet
File management software
Presentation software
Communication software
MS Office
Wireless networks
Desktop applications
Multimedia software
Personal Suitability
Initiative
Effective interpersonal skills
Excellent oral communication
Client focus
Judgement
Organized
Screening questions
Do you have previous experience in this field of employment?