XllenTech Solutions Inc Hiring for user support technician at Calgary, AB Full Time

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Repetitive tasks

Attention to detail

Computer and Technology Knowledge

Word processing software

MS Windows

Linux

Internet

MAC

Networking software

Networking hardware

Intranet

File management software

Presentation software

Communication software

MS Office

Wireless networks

Desktop applications

Multimedia software

Personal Suitability

Initiative

Effective interpersonal skills

Excellent oral communication

Client focus

Judgement

Organized

Screening questions

Do you have previous experience in this field of employment?