XeMODeX Inc. Hiring for Customer Service Representative at Mississauga, ON Full Time

Job description

Customer Service Representative

We are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world.

XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative position.

Responsibilities:

• Answer incoming sales calls, document any customer concerns and recommend necessary service
• Open repair orders based on information provided by customer
• Provide estimates as needed
• Maintain consistent contact with the customer for the duration of the repair of the customer’s part by updating them on the status of their repair and contact for any additional work
• Discuss repairs with Technicians and keep updated on the status of repair
• Invoice stock orders
• Process credit card payments online
• Process inbound shipping labels in UPS Worldship
• Handle calls regarding technical and service related inquiries

Requirements:

• A minimum of 3 years’ experience in a customer service role
• Automotive workshop process and product knowledge would be considered an asset
• Ability to communicate technical information in a simple manner
• Ability to perform under pressure and pay attention to detail
• Exceptional customer service skills with the desire to exceed customer expectations
• Excellent interpersonal and relationship-building skills
• Ability to demonstrate empathy and respond to others
• Strong organizational and prioritization skills with the ability to multitask
• Excellent problem solving and conflict resolution skills
• Willing to learn more as a part of further personal development
• The ability to effectively respond to and meet the needs of a diverse client base
• Computer skills: MS Office (intermediate), QuickBooks (asset)

This is a full-time job opportunity Monday-Friday 8:30am – 5:00pm.

Salary starts at $21.00/hr. plus full benefits after 3 months.

Job Types: Full-time, Permanent

Salary: $21.00 per hour

COVID-19 considerations:
All customers and employees wear masks. All common surfaces disinfected regularly.

Job Type: Permanent

Salary: From $21.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Common areas are sanitized regularly. All employees and customers wear masks.

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (preferred)

Work remotely:

• No