Wyeast Laboratories, Inc Hiring for Customer Service Representative at Hood River, OR Full Time

Customer Relations Representative

Wyeast Laboratories, Inc. is welcoming you to join our team! Wyeast’s team is a workforce of talented individuals who strive towards a common goal of continuing to provide the craft beverage industry with superior products, insightful technical expertise, and helpful customer service, which has earned Wyeast its reputation as a worldwide industry leader. As the first company to provide pure liquid yeast – established in 1986 – to professional and home enthusiasts, our leadership has continued to support the incredible growth and evolution of the industry for over three decades.

It is our priority to continue to be the leading expert and first choice provider for brewers and homebrewers who have supported us for many years, as well as welcoming the tremendous rise of craft cider, mead, distilling, sake, and all fermentation enthusiasts just now entering the scene. As Wyeast moves forward with its own internal growth and development, we anticipate and encourage you to bring your passion and commitment to the industry as it is critical to our mutual success and vital for maintaining our quality and integrity.

This role ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and by coordinating with other departments to resolve inquiries. As well as maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.

Key Responsibilities & Accountabilities:

• 1ston answering customer calls
• Retail and Brewery order entry
• Run retail 2, pick tickets, and packing lists
• Enter freight charges to brewery orders, invoices, and emails
• Prepare invoices for mailing
• Issue credit memos and post in defective
• Assist with retail manifest if needed. Join pick tickets to original orders
• Assist with new account set up in BW when available and if needed
• Scan, print, fax, organize, and file documents
• Professional and courteous to all customers and co-workers

Position Requirements:

• High School Diploma required, college courses in accounting or business degree preferred
• Experience using accounting software, Microsoft Office products, and 10-key
• Ability to type 60-65 wpm
• Proficient in data entry and management
• Previous office, phone, and customer service experience
• Must have a strong work ethic, be detail oriented, and be a well-organized self-starter
• Be able to multi-task effectively in an office environment with excellent time management skills
• Excel professionally in both verbal and non-verbal communication
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

We are committed to a policy of equal employment opportunity. This means that Wyeast will not tolerate discrimination on the basis of race, age, religion, color, creed, sex, sexual orientation, gender identity, gender expression, national origin, physical, sensory or mental disability, marital or veteran status, family relationship, genetic information, or status in any other legally protected group. Wyeast expects each employee to embrace and apply these principles of equal treatment to each other and to our clients/customers.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hood River, OR 97031: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person