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WTS Group LLC Hiring for Customer Service Representative { WORK FROM HOM } Full Time
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We have an outstanding position for 4 Customer Service Representative to join WTS Group LLC New Branch in Australia located in Melbourne, Hobart.
Responsibilities:
- Provide 24/7 communications facilitation between external customers and the sales force and provide the first point of contact for external customers and the sales force to reach internal personnel
- Triage and respond to external customer and sales rep calls
- Handle 20-50 inbound calls per day, as well as process voicemail and email requests from the sales force
- Send messages from internal/external customers to the client’s sales force by pagers, cell phones, home phones, etc
- Escalate and close pages via backups, if required
- Make outbound calls after hours to help maintain the Patient Medical Record database
- Maintain a professional presence in all situations by asking and providing information per procedures
- Perform other related duties as assigned, including special projects
- Provide responsive and reliable customer service and technical support
- Provide liaison support between customers
- Coordinate with other departments
- Demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures
Basic Hiring Criteria:
- High School diploma or equivalent
Benefits:
- Employee discount
- Free drinks
- Professional development assistance
- Referral program
- Work from home
Schedule:
- 5 hour shift
Supplemental pay types:
- Overtime pay
- Performance bonus
High School diploma or equivalent