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WTS Group LLC Hiring for Customer Service Representative { WORK FROM HOM } Full Time

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We have an outstanding position for 4 Customer Service Representative to join WTS Group LLC New Branch in Australia located in Melbourne, Hobart.

Responsibilities:
  • Provide 24/7 communications facilitation between external customers and the sales force and provide the first point of contact for external customers and the sales force to reach internal personnel
  • Triage and respond to external customer and sales rep calls
  • Handle 20-50 inbound calls per day, as well as process voicemail and email requests from the sales force
  • Send messages from internal/external customers to the client’s sales force by pagers, cell phones, home phones, etc
  • Escalate and close pages via backups, if required
  • Make outbound calls after hours to help maintain the Patient Medical Record database
  • Maintain a professional presence in all situations by asking and providing information per procedures
  • Perform other related duties as assigned, including special projects
  • Provide responsive and reliable customer service and technical support
  • Provide liaison support between customers
  • Coordinate with other departments
  • Demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures
Basic Hiring Criteria:
  • High School diploma or equivalent
Benefits:
  • Employee discount
  • Free drinks
  • Professional development assistance
  • Referral program
  • Work from home
Schedule:
  • 5 hour shift
Supplemental pay types:
  • Overtime pay
  • Performance bonus

High School diploma or equivalent

Job Overview

  • ID: 299599
  • Date Posted:
  • Job Title: WTS Group LLC Hiring for Customer Service Representative { WORK FROM HOM }