WSH Management, Inc Hiring for Resident Manager at Los Angeles, CA, United States Full Time

WSH Management is actively seeking a Property Manager to join the team in Los Angeles, CA. s to : Area ManagerHours / Schedule : Full-timeWork environment : Onsite Who we are : With over 20 years of experience in property management.

WSH Management is a prominent leader in senior apartment communities as well as the multifamily industry, WSH Management is a name you’ll remember when searching for your next apartment home.

Our headquarters are located in Irvine, California and we have quality living apartments for both affordable and market-rate seniors and families.

What we Offer : $22 – $25 hourly, commensurate on experience. 2 BR Apartment Medical, Dental, Vision. Paid Time Off and Holiday Pay.

401K with match About the role : The Property / Community Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property.

What you’ll do : Financial Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.

Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency s, move-in / move-outs, etc.

Daily review of property Yardi dashboard. Review all vacant and available units to ensure timely move ins. Prepare annual budgets and income projections in a timely and accurate manner.

Ensure that all rents and late fees / check charges are collected, posted and deposited in a timely manner. Generate necessary legal action, documents and process in accordance with Landlord / Tenant Law, Fair Housing Laws and Company guidelines.

Provide constant vendor / contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.

Leasing Ensure property is rented to fullest capacity and lost rent is minimized. Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.

Utilize marketing strategies to secure prospective residents. Confirm that leasing staff techniques are effective in qualifying and securing future residents.

Confirm that leasing staff gather information about market competition in the area and file. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.

to be able to give up-to-date and proper information when requested by others. Represent the company in a professional manner at all the times.

Administrative Prepare and / or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

Working knowledge of California landlord / tenant law, and common procedures and notices. Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.

Ensure current resident files are properly maintained and in required order. Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Ensure compliance with all applicable affordable housing programs. Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc.

within company guidelines to minimize liabilities (i.e., criminal activity on community, employee / resident injuries, fires, floods, freezes, etc.

Resident Retention Conduct quarterly Resident Meetings Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

Participate in resident social service programs and / or coordinate resident activities program. Develop and / or implement resident retention programs (i.

e., resident functions, special promotions, monthly newsletters, etc.). Ensure distribution of all company or community-issued notices (i.

e., bad weather, emergency, etc.). Consistently implement policies of the community. Daily review of all emails and respond as necessary within 24 hours.

Personnel Management Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

Ensure efficiency of staff through ongoing training, instruction, counseling and leadership. Plan weekly / daily brief meeting with staff to review schedules, work order status and assignments.

Coordinate maintenance schedule and assignments with Maintenance Supervisor. Administer action plans consistently, and on a timely basis with performance problems.

Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.

Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.

e., performance evaluations, salary reviews, online timekeeping, change of status, etc.). Maintenance Maintain community appearance and ensure repairs are noted and completed on timely basis.

This requires regular community inspections and tours. Assure quality and quantity of market ready apartments. Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety Learn and ensure compliance with all company, local, state and federal safety rules. Ensure that unsafe conditions are corrected in a timely manner.

Direct staff to follow a safety first principle. Abilities Ability to make decisions, meet targets and work under pressure.

Strong command of the English language, including proper grammar, spelling, and sentence structure. Thorough understanding of the English language and ability to communicate effectively with others.

Strong writing and proofreading skills. Attention to details in all aspects of job performance. Effectively prioritize multiple projects simultaneously while meeting deadlines.

Demonstrated managerial and leadership skills. Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.

A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company’s brand and image.

Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.

Effectively convey ideas, images and goals to a diverse group of personalities. Possess a positive attitude, keep calm and smile under all circumstances.

Our ideal candidate : College degree preferred. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and / or prior experience as Resident Manager.

Affordable housing experience preferred. Achieve Fair Housing certification prior to interaction with prospects or residents.

Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite / Office 365 including Word, Excel, Outlook as well as property management software applications.

Knowledge of OSHA laws and regulations. Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.

Participate in training to comply with new projects, programs or existing laws. Be able to work evenings and weekends on call as needed.

Present self in a neat, clean and professional manner at all times throughout the workday and / or whenever present at the community or representing the community.

Comply with expectations as demonstrated in the Employee Handbook.