Worldline Hiring for Manager Field & Logistics Job at Melbourne Full Time

The Opportunity:

The Manager, Field & Logistics role will report to the head of Customer Service and will be responsible for the setting up and establishing the strategic management of 3rd Party Logistics vendors, hardware and software across the supply chain. This includes planning, monitoring, and tracking of assets, accessories and software versions to ensure compliance with Service Delivery Agreements as well as subcontractor performance across: Repairs and Inventory management, Warehousing, Transportation, Field installations and Field interventions. Critical to the role is providing full visibility of the reporting of assets across the supply chain and driving the performance of the vendors through the constant monitoring of quality, costs and continuous improvement processes. The individual will assist with the budgeting process for procurement strategies to optimise technology spend across the organisation.

Your day-to-day responsibilities include:

• Establish and maintain Technology Asset Management process and standards
• Establish and drive continuous improvement of 3rd Party Logistics and field services partners
• Establish long term strategic management of software and technology related hardware across the supply chain
• Ensuring the stock allocation is efficient and fit for purpose to achieve SLA’s
• Plan, monitor, and reconcile month end field & logistics activities against forecasted spend
• Apply a continuous improvement approach in enhancing the strategies, as well as in tracking company assets within the CMDB throughout their lifecycle
• Assists procurement, financial, and legal departments in analysing budgets, proposals, and vendor contracts for acquisition, monitoring, and compliance of hardware/software assets
• Oversee the development and maintenance of tracking system for all hardware/software assets to maintain an accurate inventory and accounting of all assets and their components
• Ensure Implementation and execution of Supply Chain Management (SCM) processes and strategy
• Supervise logistics partners and/or staff: Inventory management (SCM), Field Services, Warehousing ensuring the service levels are properly executed and met with customer centric work instructions
• Participate in relevant committees: Product Management, Sales and forecasting, Customer Services, Finance
• Evaluate asset management and logistics services and processes while providing performance reports and monitor KPI’s and costs
• Recommend on quality improvement of terminals, software and/or processes

Signs of success:

• Deliver on time installations of terminals
• Manage on time interventions and avoid unnecessary intervention
• Accurate reporting of assets across the supply chain
• Manage total cost in line with budget and forecasts
• Deliver high Customer Experience levels through improved Customer Experience, First Time Right Resolutions & Customer Satisfaction

Skills we can’t do without:

• 3+ years’ experience in Vendor and Asset Management
• Proven ability and experience in executing strategic asset management processes successfully
• Solid experience in managing vendors, preferably in Logistics or Technical areas,
• Poss sophisticated knowledge at customer service areas, excellent knowledge of the business / processes (2 years)
• Advanced asset management capabilities including managing databases and building reports using standard Business Intelligence tools like Power BI, Tableau or QlikView etc.
• You have excellent communication skills, and are able to establish very good relations with multiple stakeholders
• Excellent command of English
• Relevant tertiary education, certification in asset management and vendor management

Skills we’d like:

• Experience in cashless payment industry
• Stakeholder management skills
• Analytical skills, Problem solving skills
• Advanced Project Management
• Ability to work efficiently in a complex, dynamic, changing environment in matrix structure
• Ability to work under pressure and proactively challenge status quo of organization
• Hands-on attitude