Worksome is on a mission to make work better. We’re dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce – creating better experiences for everyone and more opportunities for people in the flexible world of work.
Worksome is a human-first company, with a culture rooted in trust, transparency and inclusion. By prioritizing the needs and well-being of both our employees and clients we believe that we’re one step closer to creating a more agile and fulfilling world of work – for everyone.
Founded in Denmark in 2017, we currently have offices in Copenhagen, London and New York – and are rapidly expanding into new markets.
The Customer Support Representative is primarily responsible for providing daily assistance to companies and freelancers regarding all aspects of Worksome, ensuring they have an excellent experience using our products. Support responsibilities encompass addressing incoming support inquiries through chat and email using Intercom, as well as collaborating closely with our Finance, Compliance, Product, and Engineering teams. Key attributes of this role include a customer-centric approach, a service-oriented mindset, and consistently greeting Worksome’s users with a positive demeanor. In addition to your day-to-day support duties, customer support representatives are also expected to take ownership of and oversee the entire customer service experience from start to finish, playing a crucial role in maintaining exceptional customer service, even during periods of rapid business growth.
About the job
As a crucial member of our team, you will:
About you
Benefits
Also, we’d love you to have been part of a journey similar to ours. Maybe you have spent time in start-up environments, growing from a small founding team to bigger geographically disparate teams. If you’ve worked on a similar product, i.e. a web-based platform or other web-based solutions, that wouldn’t hurt either.
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