WorkSafeNB Hiring for Client Service Agent (Part-Time) at Saint John, NB Full Time

Work From Home Anywhere In The Province Of New Brunswick
The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Our strategic focus is on People, Prevention, and Integrity. We strive to create an exceptional experience for our people and our clients; prevent injury and disability and maintain the integrity and sustainability of the system for generations to come.

WorkSafeNB is accepting applications for a Bilingual, part-time casual position of Client Service Agent. The hours of work can be a minimum of 15 hours weekly up to 35 hours, Monday to Friday 8:00-5:00 PM. This position can be located anywhere in the province.
Reporting to the Manager, Adjudication Business Operations, you will provide superior client service by supporting the claim entitlement process. This includes medical aid and loss of earnings entitlement through timely and accurate communication, as well as gathering and requesting of basic information as per procedure and the processing of administrative transactions. By providing accurate and timely information to the worker, employer, and other stakeholders, you will support the processes that enable the worker in their recovery and enable the worker to stay at work and/or return to work. You will also provide information and complete transactions in compliance with the Workers’ Compensation Act or any other relevant legislations, WorkSafeNB policies, directives, and standard operating procedures.
Your key areas of responsibility include:
• Providing a positive client experience as the primary contact by responding to clients for intake and adjudication inquiries (e.g., written, verbal, etc…) in a timely manner.
• Performing essential functions required for an efficient claim entitlement process. Ensure basis, essential and accurate information as per procedure is added to the claim file and medical aid authorizations are completed to enable Adjudicators to make timely and quality decisions in accordance with legislation, policies, pre-determined guidelines, and standard operating procedures.
• Supporting the worker’s journey through the application and reporting process. Gather and request basis information as per procedure to enable adjudicators to make timely adjudication decisions in accordance with legislation, policies, and standard operating procedures.
You embrace the following competencies:
• Client-focused Service
• Teamwork and Collaboration
• Adaptability
• Ensuring Accountability

You, as a successful candidate, possess:
• Completion of a one-year related diploma/certificate in a related field.
• Three years of related work experience in a customer service industry such as insurance, law, health care, government entity, etc.
• Ability to provide superior client service in, sometimes, confrontational, and sensitive situations.
• Ability to plan and organize in a fast-paced and high-demanding environment.
• Ability to work under pressure to meet tight deadlines while providing excellent client service.
• Ability to communicate effectively complex and difficult concepts in a clear and concise manner, both verbally and in writing.
• Ability to work and communicate well with others during day-to-day activities and to collaborate with others to achieve team goals.
• Ability to follow procedure and instructions.
An equivalent combination of greater education combined with less work experience may be considered.

Written and spoken competency in English and French is required.
Hourly rate is $22.30. Casual employees receive Step 1 of the pay band for the position appointment.
If you are interested in an exciting and rewarding opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by December 1, 2022.
We thank all those who apply however only those selected for further consideration will be contacted.
For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca