Workforce Connections Hiring for Customer Service/Healthcare – Remote at St Louis, MO Full Time

Customer Service Representative

Contract Duration

6+ Months

Pay Rate

$20/hr

Location:

Remote – Must reside in US

Work Hours

8:00-5:00 or 8:30-5:30

1 hour for lunch

Qualifications/Skills Needed

• 2-3 years in a managed care setting, medical office or facility setting with demonstration of medical administration duties
• Excellent Customer Service skills
• MS Excel
• General computer skills
• Familar with medical terminology

Day To Day Responsibilities Of Role

• Assist in activities related to the medical and psychological aspects of utilization and coordinated care
• Outreach attempts via telephone to members assigned each day
• Consistently updating an excel spreadsheet with member assignments listed
• Consistent communication with supervisor
• With each phone call- documentation is required in Virtual Health

Performance Expectations

• Must be able to make high volume of outbound calls
• Medical terminology
• Reliable home internet is required with dedicated work space due to HIPPA (Hardwire internet connection) – Please put on Resume.
• Completing 80-120 phone calls a day to the Medicare Population
• Compliance is required to be 100% of all assigned members
• Engagement Rate will need to be at 80% or more a month
• Time off is not permitted in the first 90 days of employment unless pre-planned during the interview
• Audit score of a minimum of 90%
• Completion of 600 members a month is required (30 new members daily assigned)