Workforce Australia for Individuals Hiring for TALENT POOL for Coordinator Rescue Operations, Clerk Grade / at Wollongong, New South Wales, Australia Full Time

Your New Company

• Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the?State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW.? Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. ?The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year.?

The NSW SES has over 10,000 volunteer members, including reserves, and a full-time equivalent workforce of over 450.? There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

Your new role

The Coordinator Rescue Operations provides supervision, support, coaching and training to a team of multi-skilled operators to ensure the NSW State Operations Centre (SOC) provides an efficient and effective 24/7 x 365 customer service to support NSW SES operational responsibilities.

The Coordinator Rescue Operations is responsible for providing support to the State Operations Centre (SOC), managing administrative tasks, monitoring call queues, and handling notification protocols, including Life Critical Response activation. The role also provides operational advice, ensure escalation of issues according to Standard Operating Procedures, and supports SOC culture and performance improvement.

The Coordinator Rescue Operations works 12.5 hour shifts 24/7. These shifts consist of Day (06:30 – 1900 hours), Afternoon (11:00 – 23:30 hours) and Night (18:30 – 07:00 hours). Additional loadings may apply.

What You’ll Need To Succeed

To be successful in this role you will:

• Be experienced in leading, coaching and guiding a team in a dynamic environment responsible for call taking and radio dispatch;
• Be able to remain calm and focused in challenging situations;
• Possess good problem solving skills; and
• Ability to deliver consistent timely results and apply sound decision making.

What You’ll Get In Return

• Employment with attractive leave entitlements?including parental leave, recreation and other leave entitlements ?
• Attractive salary package of up to $97,217.91 (salary range – $79,032 – $86,539) Total remuneration package includes salary plus employer’s 11% contribution to superannuation and annual leave loading
• Mental Health & Wellbeing programs and services??
• Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
• Comprehensive immunisation programs including the flu vaccine??
• Opportunities to build invaluable relationships across emergency service?agencies, emergency service committees and other?Government and community organisations.

What You Need To Do Now

• ALL APPLICATIONS MUST BE SUBMITTED VIA I WORK FOR NSW link below**

REQUISITION NUMBER: 0000A7EZ

For more information about the role, please contact Nicole Nguyen at Hays via our dedicated SES recruitment inbox – NSWSES@hays.com.au.

Please click here to apply.