Workers Assistance Program (Alliance Work Partners) Hiring for EAP Client Account Manager Full Time

If you enjoy meeting new people, representing a non-profit that specializes in mental health awareness and assistance, this might be a good role for you! We are remote in Austin along with travel for this particular role. Travel can be up to 40% of the role, mostly driving within Texas and some outlying states occasionally.

A typical day would be visiting a client, setting up a table at a health fair and talking to employee regarding their mental health benefits with Alliance Work Partners (AWP). The administrative portion is documenting communication with clients.

Must be able to work effectively with professionals, employers, community resources, team members, and other departments. Must demonstrate ability to analyze and organize data and projects, manage multiple priorities and accounts simultaneously, present on a variety of personal and professional development topics to diverse group populations and communicate effectively orally and in writing. Must have reliable transportation, a valid Driver’s License and auto insurance, and be willing to travel extensively.

Some Duties/Responsibilities

Under the general direction of the Director of Account Services, the Account Manager will be responsible for the following:

Account Management

• Perform/ensure regularly scheduled account contacts and follow up as needed

• Ensure timely documentation of contacts in database

• Consistently communicate with internal stakeholders

• Provide for other workplace consultations as needed

• Respond to customer requests & complaints

• Document service provided

• Use customer complaint process/database to handle complaints

• Respond in a timely manner to needs and issues

Establish and maintain excellent customer service and public relations

Coordinate with Business Development regarding pricing and language of contracts

• Implement new accounts (Program Implementation)

• Establish point of contact

• Ensure timely delivery of employee EAP materials

• Schedule and conduct employee orientations and supervisor training

• Consult regarding drug-free workplace policy, EAP within leave policy, substance abuse policy, etc. Communicate relevant policies to internal stakeholders (case management, intake and referral, account management, etc.)

• Ensure all essential contract information is entered in database

• Maintain current accounts/account retention (Program Maintenance)

• Provide personal and professional development training and other training per contract specifications

• Document and resolve customer complaints in coordination with other departments

Training Opportunities

• Learn and present trainings as needed

Job Type: Full-time

Pay: $45,000.00 – $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 50% travel

Application Question(s):

• Do you live in Austin or the surrounding area?

License/Certification:

• Driver’s License (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road