WorkatHome-JobBoard Hiring for Customer Service Rep at Tempe, AZ Full Time

TITLE Customer Service Rep EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION A/V & Security Company seeking an energetic individual who wants to work for an established and successful company. You will be responsible for contacting customers to provide exceptional customer service and ensuring customers needs are satisfied.

Principal Responsibilities

Daily responsibilities include general administrative duties such as phones, data entry, and customer support.

Accurately document and update records in required systems.

Follow up in a timely manner to ensure customer satisfaction.

Understand all programs, systems, and procedures necessary to preform job effectively (Outlook, Excel, etc)

Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.

Able to multi task and work multiple computer applications at same time to log and resolve support cases.

Examine, investigate and solve dynamic problems with ability to think “out-side-the-box” and develop creative solutions.

Compensation is between $19.00 to $22.00 an hour depending on experience.

POSITION REQUIREMENTS This position requires a high degree of professionalism and motivation to meet goals set by management.

You must be able to communicate professionally by telephone and email.

FULL-TIME/PART-TIME Full-Time LOCATION Tempe/Tucson ABOUT THE ORGANIZATION SST Redefines Welcome Home.

Our Clients drive our motivation! That’s where it started for us over 20 years ago. We adapted the concept that your home is an extension of yourself. We worked closely with our clients and tech partners to deliver the best home automation experience possible. Our pursuit of user friendly technology matched with expert installation, top customer service and clients that demand the best has SST ranked as one of the largest Custom Smart Home Integrator’s In the Nation. We install Smart Home Systems with learning capabilities. The system learns what you want now, remembers your favorite choices, and presents options in the future to expand your horizons. In short, we melded technologies to create a powerful smart system that integrates Security, Entertainment and Automation. We didn’t just make it, We made it SIMPLE.

Our Core Is Our Clients

Our clients drive our motivation. Each day we engage with our clients we gain new insight on how to enhance their user experience. Our experienced installers make sure you know how your products work. In addition, we offer self-help videos and 5-star customer service. Our goal is to maximize your experience and allow you to take advantage of the tools and technology available. Let us help take your Smart Home or business experience to the next level. Call Now and be our next satisfied client.

Home and Commercial

Security Systems

24/7 CCTV Monitoring

Digitally Enhanced Sound

Whole Home Sound

Automation

Commercial Audio/Visual/Data

Networking/Telecommunications

Home Theater Installation

Central Vacuum

This position requires a high degree of professionalism and motivation to meet goals set by management.

You must be able to communicate professionally by telephone and email.

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