Woolworths Group Limited Hiring for People Advisor Job at Eight Mile Plains Full Time

We have a fantastic opportunity for a highly motivated and service-focused individual to join the Woolworths People Advisory team, working in our contact centre based at Eight Mile Plains. Assisting our valued Woolworths Team Members with Payroll and Systems enquiries over the phone, this is a 6 month fixed term contract with the potential to extend based on individual performance and business needs.

This is a great opportunity to develop your HR skills and experience and get your foot in the door to start building a career with one of the largest and most trusted employers in Australia. Bring your passion for customer service and work in an industry-leading team with an envious culture supporting over 200,000 employees nationally for the Woolworths Group. You will gain exposure to a wide range of HR related matters from across our varied divisions which include Corporate, Logistic, Food Group, Speciality Retail and Liquor business units.

What we are looking for:

The People Advisory Team are responsible for delivering high quality service and support nationally for a broad range of HR related queries. By joining our team, you will contribute to a culture of service excellence supported by new HR processes and technology. People Advisory provides a valuable service to the full Woolworths business and regularly identifies ways to enhance Team Member experience through day to day service delivery.

We take pride in having an open, diverse and flexible culture and are looking for both full time and part time Team Members.

What you’ll do:

• Provide coaching and support for Team Members at all levels on Payroll and People Systems queries
  

• Meet all KPIs and objectives aligned to HR Service Delivery objectives and targeted service levels
  

• Provide exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice
  

• Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams
  

What you will bring:

• Drive to contribute to our customer first, team first culture
  

• Curiosity, empathy and resilience
  

• Strong computer literacy and time management skills
  

• The ability to ask probing questions to ensure we are delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner
  

• A strong risk lens
  

• Adaptable and comfortable with change
  

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au . #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.