Woolworths Group Hiring for Analyst at Sydney, New South Wales, Australia Full Time

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Analyst – Group Listening Programs

• Permanent role
• Sydney or Melbourne office location, with WFH flexibility
• Tackle a range of complex business problems

About Us

We proudly support some of Australia’s most trusted and celebrated brands. We aspire to create a world-class experience across all of our Stores and Platforms for each of our 28 million customers nationwide. We recognise that trust, and being valued as a customer, is the cornerstone of our customers’ satisfaction and our success. We are listening to our customers and rolling out initiatives to build trust and to create better experiences together.

What You’ll Do

The Group Listening Programs Analyst supports Team and Customer listening with deploying and managing the technology of the Medallia Experience Cloud platform for Woolworths Group. You will work with Medallia’s cutting-edge technology and tackle real business problems, as well as gaining exposure to the other parts of the business. But most importantly, you get to help us continue to build on our Customer, Team and Brand 1st Culture.

As our Group Listening Programs Analyst, you will be responsible for supporting and maintaining the technology behind the Medallia Experience Cloud Platform. The tasks will vary from designing and implementing Medallia for new parts of our business, to enhancing and managing our live programs.

Key Responsibilities Include

• Ongoing maintenance and evolution of the Customer and Team Listening Platform.
• Supporting every aspect of the technology behind the Customer and Team Listening Platform.
• Supporting the needs of the different Program/Engagement Manager/s across the Group.

Your background

We are so much more than great supermarkets – we are a team of great people connected through our shared values. We are sustainably innovating to meet the ever-evolving needs of our customers.

You will demonstrate an ability to think logically and laterally, be comfortable in being challenged and responding to challenges. You will be comfortable to accept individual ownership & accountability and be capable of working to tight deadlines. You have a passion for consumers and retail and aspire to make Woolworths Group as customer-centric as your local cafe. You will love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client/customer-facing skills

Ideally, you will demonstrate considerable experience in the following key areas:

• Lightning-fast learner and great problem-solver.
• Ideally you will be have 2 + years of experience successfully managing and retaining clients while leveraging software
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.
• Prior backend platform experience with Medallia Experience Cloud and Medallia Digital (not just using it as a ing tool).
• An advanced degree and a research/customer experience background is a plus

A Snapshot Of What We Offer

• Competitive remuneration package, including salary sacrificing and incentives;
• Flexible working options including working from home and part time hours;
• Agile ways of working and option to BYOD;
• Career opportunities, and ongoing training and development;
• Team member discounts, social club, and on-site gym; and
• An inclusive and diverse workplace.

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.