WM Hiring for Customer Service Representative at Fort Myers, FL Full Time

Equal Opportunity Employer: Minority/Female/Disability/Veteran

What is the Value of a WM Job?

The value of a WM job is more than a paycheck.

We are committed to your Growth: 100% tuition paid for you and your family

We are People First: We foster an environment where all teammates feel welcomed, valued, and seen

We are Stable: Our employees are home every day and perform essential and meaningful work

We are Investing in You: Amazing Medical, Dental & Vision, 401k with match, Discounted Stock options, Dependent Day Care, and more!

#WeAreWM #WMCareers

High Volume Phone Experience is a PLUS!

I. Job Summary

Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and ing data.

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of s as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and ing required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• Education/Experience
• Education: High school diploma or G.E.D. (accredited)
• Experience: No prior work experience required.
• Certificates, Licenses, Registrations or Other Requirements
• None required.
• Other Knowledge, Skills or Abilities Required
• None required.
• Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than __ pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally;

Normal setting for this job is: office setting and/or landfill.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.