Position Title: Medical Management Coordinator
Job Summary:
This position is responsible for triaging referral/authorizations intake, processing, providing support to the Medical Management department to ensure timeliness of outpatient or inpatient referral/authorization processing per state and federal guidelines. This position performs trouble-shooting when problems situations arise and takes independent action to resolve complex issues.
Responsibilities
· Input data into the Medical Management system to ensure timeliness of referral/authorization processing.
· Verifies member benefits and eligibility upon receipt of the treatment authorization request.
· Utilizes authorization matrix, ancillary rosters, and/or delegation agreements to drive decision-making.
· Coordinates with Medical Management Registered nurse for timely referral and prior authorization processing.
· Ensures timely provider and member oral and written notification of referral decisions.
· Ensures proper notification of patient facility admissions with PCP and NOMNC when applicable.
· Coordinates board certified Peer to Peer referrals with partner vendors.
· Coordinates and assists with patient appointments as needed and notify patient of authorization status.
· Performs trouble-shooting when problems situations arise; taking independent action to resolve complex issues.
· Performs coordination for out-of-network cases and facilitates letters of agreement (LOA) or Single Care Price Agreements (SCAs) processing in collaboration with Medical Management and Network designees and Leadership.
· Demonstrates excellent communications skills and interpersonal relationships.
· Collaborates and facilitates interdisciplinary team communications.
· Performs additional duties as assigned.
· Process referrals and/ or calls within the dept. targets based on workflows and technology.
· Meets inter-rater minimum standards for core responsibilities.
· If assigned to Provider Phone Queues, Collaborates with Customer Service Representatives to provide information regarding referral/authorization processing.
· Appropriately tracks incoming call types and pertinent details of calls
Job Type: Contract
Pay: $50.00 – $60.00 per hour
Experience:
Work Location: Remote
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