Winter Park Resort Hiring for Lodging Maintenance Technician at Winter Park, Colorado Full Time

WINTER PARK RESORT OVERVIEW:

WHO WE ARE: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

WHO WE ARE LOOKING FOR: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone.  We work to play… Are you in?

PERKS & BENEFITS: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

• Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
• Discounted tickets for your friends & family
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
• 401(k) plan with generous company match for all employees
• Paid parental leave of up to 6 weeks for eligible employees
• Generous food & beverage and retail discounts, 
• Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don’t worry the uniforms are provided!

POSITION SUMMARY:

Maintenance Technicians work as an integral part of the larger Winter Park Resort Lodging (WPRL) Division’s team. The WPRL comprises the following departments: Front Desk; Housekeeping; Laundry; Condo Maintenance; Owner Relations; HOA Management; Commercial Management; Village Company, and the Vintage Hotel. The Division is responsible for the property management of nearly 600 condos/hotel rooms (constructed between 1986 and 2009), approximately 270 of which participate
in the WPRL short-term rental program. We are charged with assuring the safe, efficient, fiscally-responsible and high-quality operation of this significant physical plant (from the largest building infrastructure systems through to in-condo appliances
and minor repairs) 24 hours a day/365 days per year. The Maintenance Tech is very much considered a “Front Of House” role with regular service interaction required between the Tech and our guests, homeowners, internal partners and other stakeholders.
Expeditiously and effectively responding to guest/owner calls for maintenance assistance forms one of the most critical functions of this role. Additionally, completing daily/weekly/monthly/annual routine and preventative maintenance tasks and taking on specialized project work rounds out the rest of this role. Maintenance Techs will typically have a “home” property as their base, however the Techs can expect to be assigned to tasks and projects in every property at different times depending on business needs.

ESSENTIAL DUTIES:

 RESPOND TO GUEST/OWNER/INTERNAL MAINTENANCE CALLS:

• Efficiently respond to all maintenance calls dispatched either the via HotSOS work order
  system, over the Lodging Division radio system, in person or via phone. Complete basic
  maintenance tasks to the highest degree of quality.
• Use all established protocols for approaching, announcing and entering any condo
  (whether believed to be vacant or occupied) – every time.
• Use all established protocols when working inside any condo – whether occupied or not.
• Leave work location (whether condo, common area, maintenance shops, employee area
  or administrative area) in pristine condition following project completion.
• Display professionalism, proficiency and guest-centric demeanor when interacting with
  guests, homeowners and peers at all times.
• Escalate issues that the Maintenance Tech is not able to effectively address to Foreman or
  Manager in a timely manner.
• Report on completion (or delay if further issue is discovered) immediately via use of
  HotSOS or other communications tools as directed.
• Immediately report any safety concerns, injuries or guest service challenges encountered
  during any dispatched call.
• Accurately diagnose more complex maintenance issues including in-unit problems, building
  systems problems. Can trouble-shoot larger issues (multiple units, multiple-property issues)
  and provide a timely and succinct update to all stakeholders.
• Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish
  repairs without supervision when dispatched on maintenance calls.
• Has achieved proficiency levels in the above items which would enable Tech II to
  provide basic training and project oversight to other team members.

PERFORM ROUTINE AND PREVENTATIVE MAINTENANCE TASKS (DAILY/WEEKLY/MONTHLY/ANNUALLY).

• Follow all established protocols and deadlines for conducting routine and preventative
  maintenance communicated either via HotSOS work orders and/or as directed by
  Management.
• Includes but is not limited to:
  • Opening/closing of hot tubs and swimming pools (including chemical testing,
    temperature check and reviewing equipment function).
  • Taking readings and accurately documenting key building systems data e.g.
    boiler pressure; domestic hot water temperature; heating system pumps PSI,
    glycol levels, etc.
  • Exchanging air filters.
    2.2. (I & II) Perform trash removal (includes compactors, hand-hauling, and transporting dumpsters
    using skid-steer). Clean and deodorize trash rooms, compactors and dumpsters.
    2.3. (II) Monitor Metasys system, use as a diagnosis tool, respond to any issues with building
    systems where sub-par performance is indicated.3
    2.4. (I & II) Complete work documented in annual room surveys (annual inspection and repairs) in
    units participating on short-term occupancy rental program. Perform staining/oiling of outdoor
    patio furniture.
    2.5. (II) Perform more complex tasks emanating from the annual room surveys process which are
    beyond skills level of Tech I.
    2.6. (II) Perform actual room survey, inspect unit for designated issues and document such issues.
    2.7. (I & II) Perform “spring project” tasks on behalf of the HOA including painting, general repair in
    common areas.
    2.8. (II) Perform annual/bi-annual deep-clean of pools/hot-tubs.
    2.9. (I & II) Assist peer departments with basic maintenance services (e.g. housekeeping vacuum
    repair, light bulb replacement in office areas, furniture assembly).
    2.10. (II)Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish
    repairs without supervision when requested by peer departments.
    3. Emergency Response
    3.1. (I & II) Act immediately when notified by Front Desk or Security of any alarms being activated in
    any properties either inside condos or in common areas. Quickly identify if the issue needs to
    be escalated for a full emergency response or whether official emergency responders can be
    called off.
    3.2. (I & II) In cases of actual emergency, assist with building evacuation following all established
    procedures.
    3.3. (I & II) Act immediately and contact supervisors if any building infrastructure systems go into
    “trouble” or “alarm” status.
    3.4. (I & II) Respond immediately, calmly and professionally in cases of guests being stuck in
    elevators.
    3.5. (II) Assist with diagnoses/locations of root cause of emergency alerts (if it is a system fault –
    e.g. faulty smoke detector head) and work to rectify while ensuring Front Desk and
    management is kept informed.Access Control/Security
    4.1. (I & II) Follow all established procedures for entering condos and commercial properties to
    protect guest/owner privacy.
    4.2. (I & II) Respond to all lock/key card guest calls as a priority. Follow all established protocols for
    confirming guest, owner or tenant identities before allowing access into any condo or
    commercial property.
    4.3. (I & II) Ensure all mechanical rooms, electrical rooms, areas containing tools and equipment,
    areas containing chemicals, and areas containing either personal or company property are
    secured at all times.
    4.4. (I & II) Ensure all company and/or HOA tools, machinery and vehicles are kept secured when
    not in use.
    4.5. (I & II) Show extreme diligence and integrity when working on any task involving access control
    or security (e.g. such as key cutting/distribution; dealing with guest/owner/EE lock-outs;
    assisting with cases of guest damage).4
    4.6. (I & II) Take all necessary steps to protect guest, owner and employee privacy (e.g. by not
    discussing internal issues with external parties; by not sharing guest/owner data etc.).
    4.7. (II) Performs lock-read audits when requested by manager.
    4.8. (II) Able to perform repair and/or replacement of Onity lock-sets.
    4.9. (II) Authorized to act as escort for vendors when access to private properties is required (e.g.
    into commercial locations and private condos during annual fire system testing).
    4.10. (II) Can generate good quality, accurate and thoughtful estimates of replacement/repair
    costs in cases where guests have caused damage to property.

PRESENTATION/GROOMING

• Arrive ready for work in full uniform and adhering to company and Lodging Division’s specific grooming and appearance guidelines including being freshly-showered (i.e. avoid
  having any potentially offensive body odor).
• Ensure all clothing is clean and in good condition (no rips or tears). Use appropriate
  coveralls (provided by WPRL) when working on projects which can cause clothing to become
  permanently stained or damaged.
• Always be dressed and presented in a manner that you are able to step in to any other
  front-of-house role at a moment’s notice if the operations’ needs dictate this (e.g. assisting with
  a large portage call, or being required to drive guests or owners to a location in a company
  vehicle).

COMMUNICATION/GUEST SERVICE:

• Use established radio protocol when communicating over lodging division radio system.
  Be extremely judicious when communicating about sensitive issues and/or information
  identifying guests/room numbers over the radio system.
• Use a highly-engaging, accurate, positive and professional approach when
  communicating with guests, owners, and peers at all times. Strive to be up-to-date (via WP
  Portal, reading all company post emails and attending departmental meetings) on all pertinent
  resort information in order to be able to provide accurate information.
• Answer all company telephones and cell phones in a professional and courteous manner.
• Return all emails and phone calls in a timely manner.
• If provided with a company e-mail account, use it for company business only. Follow all
  established procedures in terms of signature standards, confidentiality warning language and
  resort-approved promotions. Take the time and make the effort to write high-quality emails with
  a focus on accuracy, spelling and grammar.
• Ensure all appropriate team members are advised about any issues (following
  established escalation policy) in a timely and accurate manner.
• Meets, directs to appropriate location(s), provides access and acts as liaison when
  contractors are called on-site for HOA or Management Company issues (e.g. elevators down).
• Regular interaction with HOA Board Members

USING TOOLS, EQUIPMENT AND MACHINERY: 

• Ensure you have appropriate experience or request and receive training prior to using
  any tools, equipment or machinery which may include hand tools, power tools, skid-steer,
  forklift, trucks, 6-wheeler, genie-lift. Use all required safety equipment depending on the
  equipment being used.
• Treat all tools, equipment and machinery as if it was your own, leaving it in clean, good
  working condition and stored appropriately when finished.
• Report any service/performance issues with tools, equipment, machinery or other
  supplies immediately to Supervisor.
• Assist foremen and manager with inventorying/labeling tools, equipment and supplies.
• Assist foremen and manager with ordering tools, equipment and supplies.

CLEANING/ORGANIZATION:

• Keep all workspaces and project sites clutter-free, clean and organized.
• Empty garage and common area trash cans (wash and deodorize as necessary).
• Store all tools, equipment and supplies properly and as directed by Supervisor.
• Clean and tidy all mechanical, electrical and other building infrastructure-related locations: focusing on keeping access paths clear and dust/trash/debris to a minimum.
• Ensure all hot-tub and pool areas (including outdoor furniture) is clean, swept/wiped
  down, free of trash/debris.
• Dust/sweep/power-wash common areas including emergency stairwells & exit/entry
  doors, lobby exit/entry doors; hot tub/swimming pool areas; garage entrances and
  garage/elevator vestibules.

GENERAL LANDSCAPING/SNOW REMOVAL:

• Assist with basic landscaping tasks (weeding, watering plants, sweeping outside
  pathways, weed-spraying).
• Assist with snow-removal (typically hand removal) in common areas including hot tub
  areas, outdoor furniture, patio areas, building entrances and garage entrances.
  10. Record-Keeping (time & materials)
• Use Kronos timekeeping system to clock-in and clock-out at the beginning and end of
  every shift. No exceptions.
• Use HotSOS work order system to accurately log all activity during the day including
  start, stop and delay times for all tasks to which you are dispatched. No exceptions.
• Use the utmost accuracy to record all materials, parts and other resources used on
  any task to which you are assigned.
• Seek guidance and permission from Supervisor should any material change-order to
  original task be required.
• Report any materials, parts, supplies or other resources which require re-ordering to
  supervisor.6

SAFETY:

• Follow established procedures, manufacturer instructions, direction from Manager
  when using tools, equipment, machinery, chemicals.
• Properly use all PPE required for any given task.
• Request training and instruction prior to performing any task if you believe you do not
  have the experience or knowledge required.
• Immediately address (if able to) any potential safety issues on-the-spot (e.g. removing
  trip hazards, throwing down ice melt). Immediately report any safety concerns to Supervisor
  or Manager. Bring forth any ideas for continuing to improve guest and employee safety.
• Use appropriate signage, barricades, cord covers etc. to prevent guests from entering
  project sites and to mitigate trip hazards.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

EDUCATION: 

• High School Diploma or equivalent required
• College degree preferred

EXPERIENCE:

• Experience with the Microsoft office suite required
• Prior HR/recruiting experience preferred
• Familiarity with Winter Park Resort hiring departments preferred

QUALIFICATIONS AND SKILLS:

• Excellent organizational and people skills required
• Strong written and verbal communication skills required
• Strong time management and multi-tasking skills
• Ability to manage and prioritize a high volume work load and comfortable in an ever changing environment with competing priorities
• Possess professional and courteous behavior with all resort teammates and applicants over the phone and via email.
• Comfortable working on the phone and computer for a majority of the day

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily – reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $19 – $19.50

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.