Winecom Hiring for Customer Service Representative – OH at United States Full Time

Training will take place Remotely

This is a seasonal customer service role, lasting from late October to mid-January. During our busiest weeks (Black Friday – Christmas), we expect 40+ hours/week to be available.

Positions are remote and require applicants to work from home or another quiet, work friendly environment. Applicants must possess their own computer with fast internet connectivity.

Key Job Duties

• Handle inbound customer support inquiries via chat, email, and phone
• Assist customers with order modifications, order placement, delivery trouble-shooting, and other potential customer issues
• Maintain strong satisfaction, productivity, and QA scores
• Work with a variety of browser-based software tools including Zendesk, Microsoft Office and internal wine.com systems and tools

Key Job Qualifications

• Customer-oriented and friendly with a supportive presence and a problem-solving mindset
• Strong verbal and communication skills
• Previous experience in customer service, retail or hospitality a plus
• Ability to work well with customers and colleagues in a fast-paced environment
• Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook). Solid data entry and typing skills (preferably 35 words per minute)
• A positive, “can do” attitude
• Must have access to a laptop or desktop computer with fast internet connectivity
• Knowledge and enjoyment of wine a plus

Position Type And Expected Hours Of Work

This non-exempt position offers part time shift which will include weekend hours. Working hours will be scheduled between 8 a.m. and 8 p.m. (EST). Applicants must be available for at least 12 hours between Monday – Friday, 6 a.m. – 5 p.m. PST, or 20 hours total per week during our operating hours.

During the holiday season which begins in late November through mid-January, hours may be expanded to 40+ hours per week.

About Wine.com

Wine.com is the nation’s leading online wine retailer. Our mission is to promote the wine lifestyle through innovation by providing customers with selection, guidance, convenience, and value not common in stores. Located between California’s wine country and Silicon Valley, we’re passionate about using technology to offer the world of wine at your fingertips. Unique in its industry, Wine.com owns a proprietary network of wine fulfillment centers which delivers in one or two days to most of the country. For more information, visit our website at www.wine.com.

Wine.com is an Equal Opportunity Employer committed to a diverse workforce.