Win Pont Hiring for IT Manager (#8a7c557c2) at Torrance, California Full Time

Job Description

* Company Covid Policy requires all employees to be fully vaccinated.*

We are seeking an IT Manager to join our team! You will coordinate activities in fields such as electronic data processing, information systems, systems analysis, and computer programming.

Responsibilities

• Assist employees with installation, configuration and ongoing usability of computer hardware and software
• Diagnose, and repair computer issues in person or remotely
• Create, update and route IT Support tickets as needed. Track ticket status to resolution and close out documentation
• Manage escalations and provide helpful, empathic support to teachers and school administrators facing technical issues or questions about product functionality
• Manage and support the team to ensure they are providing customers with speedy and accurate responses
• Collaborate with members of Creative, Project Management, and Engineering to ensure the proper escalation and resolution of bugs
• Manage Active Directory users, computers and groups. Creating new hire accounts and disabling access as required
• Managing Cloud Services
• Manage Office 365, Exchange, Mobile Device Management and Teams Voice
• Working with vendors to evaluate new hardware and software to ensure business needs are met or exceeded
• Opening and escalating support cases with vendors for complex user issues
• Identify improvement areas and lead the team with a continual focus on process improvement
• Provide reporting updates to senior team leaders

​Qualifications

• 3+ years’ work experience in an IT Technician role for a mid-sized company
• A+ Certification or extensive experience diagnosing and resolving computer hardware and software issues
• In-depth knowledge of Windows and macOS and related hardware
• Diagnose and resolve complex technical problems in a fast-paced environment with
• Manage Exchange, Active Directory, and Office 365 account and object functions
• Familiarity with Teams Voice and Polycom telecom systems
• Professional demeanor both externally and internally with meticulous attention to detail and accountability
• Bachelor’s Degree in Information Technology or related field preferred
• Excellent written and verbal communication skills