Willowglen Systems Inc. Hiring for Technical Analyst at Calgary, AB Full Time

Are you looking for a new career challenge? Do you desire to work in the technology industry and still be able to have a balanced work-life? Do you want to work for an established company with a global presence? Does the idea of working on new technology, including Machine Learning and IoT excite you? If so, this opportunity may be perfect for you.

Willowglen Systems is looking for a full stack developer to join our talented team. The successful full stack developer will take on the role of Intermediate Technical Analyst. They will respond to customer needs, offering help to analyze and resolve issues in a timely fashion. The incumbent will proactively monitor and assess customer systems ensuring they remain at the agreed upon quality-of-service levels and will rectify issues that are not at the appropriate levels. The successful candidate will have the opportunity to work on various production systems in multiple different industries and will be responsible to maintain, analyze, test, document and resolve issues in different software solutions for Willowglen Systems clients across the globe.

Job Title: Technical Analyst

Number of Positions: 1

Location: Edmonton, Alberta (Head Office) / Calgary

Type: Full Time

Special Skills: C++, JavaScript, Python, Java,

Experience: 5+ years

Main Responsibilities

You will interact directly with customers

You will have an opportunity to travel to customer sites.

Will be available for on call customer support on a rotational basis that provides our customers with fast and reliable help when required

Respond and resolve customer technical calls, emails, and tickets

Maintains agreed upon quality-of-service levels

Perform routine Customer System Checks

Ensure internal customer systems are kept up to date

Ensures internal documentation and training is up to date

Ensure customer satisfaction

Identify opportunities to improve the customer’s system through software and/or configuration updates

Identify opportunities to improve WSI products through customer suggestions and overall software improvements

Performs and rectifies system issues through software and configuration updates and fixes

Involvement in on-site/virtual customer support activities as requested by the customer

Responsible for the health of our customer systems

Due to the longevity of our software systems, there is a responsibility for maintaining legacy software systems.

Mentor associate developers and help them develop their technical skills.

Reports to Software Development Manager, Line and Functional Manager

Required Qualifications

You are a full stack developer that will be responsible for the following:

Design and development of software

Testing and debugging software

Writing code for the front and back-end software

BSc (minimum) in Engineering, Computer Science, or comparable area of studies – or equivalent industry level experience (e.g., 10+ yrs.)

5+ years or the equivalent of software development work experience

Leadership/presentation skills – working with the customer, development, and implementation teams

Must have excellent verbal and written communications skills as well as interpersonal skills

Must have proven multitasking skills and the ability to work under pressure

Must have excellent analytical and computational skills

Must be a self-starter and have strong troubleshooting skills

An understanding of unit testing & Test-Driven Development (TDD)

OOP development experience (C++ and JavaScript)

Understanding of networking and IT technologies

Understanding and working experience of Virtualization technologies (VMWare)

Understanding of relational and non-relational databases

Qualifications Considered an Asset

Experience in software development using –

C#, python, bash and JAVA

Sencha EXTJS 4.2, Qt 4+

React, Angular, jQuery, NodeJS

EMQX / MQTT

Redis / Redis Streams

Kubernetes, Docker

MongoDB, PostgreDB, MySQL

RedHat, CentOS

Azure, Hadoop

Elasticsearch

Understanding of machine learning concepts (e.g., Tensorflow)

Experience with customer UX design

Experience in one of the following industries: Metro Rail (LRTs), Oil & Gas, Pipelines, Electrical, and Water & Wastewater

Experience designing and/or configuring a SCADA, HMI or DCS system

Understanding of protocols such as Modbus, DNP3, OPC UA/DA, SNMP, and others

Understanding of software and network security

Experience with Virtualization, Containers and Container Orchestration (Docker, Kubernetes)

Willowglen Systems offers great benefits such as comprehensive Health and Dental coverage, paid time off, paid volunteering time, Tuition reimbursement, wellness program and flexible schedule. We encourage a balanced work-life and provide opportunities for training and growth.

Willowglen Systems is an innovative company delivering industrial automation solutions for the last 50 years. Our products are developed and supported by our team of developers, data scientists, mathematicians, and engineers. Willowglen Systems has a global customer base and is chiefly involved in the metro-rail, oil and gas, pipelines, electricity distribution, and water distribution sectors – in locations including North America, South America, Asia, and the Middle East.

Willowglen Systems Inc. is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.