Williams-Sonoma Inc. Hiring for Bi-Lingual Customer Service Representative at Remote Full Time

Bi-Lingual Customer Service Agents – Work From Home

Must be fluent in French and English

For an immediate response, please apply here directly : https://wsgc.applicantstack.com/x/detail/a2qgk7js762s

Job description: Why you and why us?

Who are our customer service agents? These are people who really care about creating a seamless experience for our customers. Agents are trained to answer calls to assist customers with everything from ordering and facilitating returns, locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you see yourself as a mix of determination and a heart of gold, THIS IS YOUR OPPORTUNITY.

What advantages do you offer?

40% off most merchandise!

Monthly performance bonus up to $ 500!

$ 250 bonus to sponsor your friends and family!

Fun contests / rewards and recognition programs

Paid training in the comfort of your home

Comprehensive benefits – Medical / Dental / Vision and retirement package

Pay: $ 16.50 / h (CA)

Tasks:
Solve the problem effectively: fast and high quality

Make it personal: take responsibility

Inspire customer loyalty: give them a reason to come back

Listen carefully: pay attention

Focus on our efforts: because we care about ourselves

Essential functions:
Respond to customer questions and concerns regarding product and delivery information

Provide product information, examine alternative solutions if an item is out of stock, and place orders for the customer.

Successfully negotiate and appease clients using a variety of methods established by guidelines from Williams-Sonoma, Inc ..

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Perform other assigned tasks

Qualifications: What you need to apply

High school diploma or GED

1 to 2 years of customer service experience

Experience in a performance based or metrics based environment

Strong ability to communicate both verbally and in writing with capable data entry skills

Important Facts: CONSIDER THEM

Ability to attend compulsory paid training for 3 weeks – 100% attendance required

Must have fluency in English and French both in reading and speaking.

The equipment you need to have for training and for the job:
Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or later.

No Chromebook, Windows 7, Windows 8 RT or Windows 10 S

SAntivirus/Anti-malware

6 Go of RAM

Wired USB headset (with microphone) compatible with our systems

Wired Ethernet cable in your modem / router

Wi-Fi is not allowed

USB to Ethernet converter if your computer does not have an Ethernet port

Screen: 15 inches or more with a minimum resolution of 1024 x 768

Mouse and keyboard

Webcam (integrated or external) with a minimum resolution of 640 X 480

Landline phone, iOS device (tablet or mobile phone) or Android (tablet or mobile phone) for multi-factor authentication purposes

The computer must be wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Obtain a minimum internet download speed of 6 Mbps and a upload speed of 10 Mbps before training as measured by the website we host: http://speedtest.wsgc.com/

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

About Williams-Sonoma Inc.:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States’ largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.