Wiley Hiring for Student Enrolment Advisor Job at Brisbane Full Time

Location: Melbourne or Brisbane, Australia

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.

Wiley Education Services is an exciting growth business for Wiley in Australia. We uniquely understand the process of designing and implementing innovative learning experiences and comprehensive solutions that address today’s higher education challenges. We provide education solutions, including online program management services, for higher education institutions and course management tools for instructors and students.

As a key member of the Wiley Education Services Team, you will work with students from around Australia who need assistance to make the right decisions about postgraduate study – ultimately improving people’s lives and helping them reach their full potential.

You will engage with student’s who are interested in postgraduate study and proactively respond to enquiries via our various platforms.

How you will make an impact:

• Engage with interested students and support enrolment efforts through various approaches including proactive/reactive phone calls and email.

• Attract students to our postgraduate programs.

• Interact with staff, faculty and program directors to ensure alignment.

• Ensure student registration either through direct registration activities or leading students through the advising and registration process.

• Forecast market opportunities and plan territory accordingly.

• Collaborate with marketing and student support.

• Manage regular reporting to ensure achievement of internal and external partner enrolment goals.

• Maintain accurate student enrolment records and documentation of interactions through database and spreadsheet management tools (CRM/SIS/ Excel.)

We are looking for people who have/are:

• Driven and highly organised. Ideally, you will have some experience in customer service. Phone-based and/or live chat experience would be an advantage.

• Bachelor’s Degree from an accredited institution.

• 2+ years of experience in customer service, sales support, or education related fields.

• Client service-oriented individual with outstanding written and oral communication skills; Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Ability to work in a fast-paced environment; Excellent problem-solving and decision-making abilities.

• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.

• Ability to travel to partner institutions as required.

• Experience with Salesforce is desirable, but not required.

Why should you join Wiley?

• Support students and help develop your interpersonal and professional skills.

• Work remotely from your home office or from the Melbourne or Richmond office, or a blend of both.

• The team environment is friendly, with many social events throughout the year.

• Wiley is committed to attracting and retaining a talented and diverse workforce and fostering a work environment in which all colleagues are valued and can enjoy professional success.

• Fantastic well-being initiatives such as ‘ Happy Fridays ’ with the afternoon off during part of the year, flexibility to work from home, fun events and activities throughout the year to get colleagues together, free access to Headspace and much more.

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

When applying, please attach your resume/CV to be considered.

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