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Customer Services & Support
WildWe Moon Hiring for Customer Service Agent at Miami, FL Full Time
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Full Job Description
We are hiring a Customer Service Agentto manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Salary range: $23 – $28 per hour
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
We offer:
- Competitive salary commensurate with experience
- Pleasant work environment with an outstanding team
Education:
- High school diploma.
- Previous customer support experience or experience as a client service representative is an asset.
Bonus Points:
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account