WhiteWater West- Hiring for SolidWorks & Systems Support Engineer at Richmond, BC Full Time

WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Interested in starting an exciting career with WhiteWater? Apply today!

The IT Engineering Systems Team is looking for a SolidWorks & Systems Support Engineer to join them at our head office in Richmond, BC. The team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, data, and configuration management problems associated with waterpark design and manufacturing. These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.

Reporting to the IT Engineering Systems Manager, the successful candidate is responsible for capturing and understanding customer requirements and translating them into tangible, practical software and processes. Developing, testing, documenting, deploying, and supporting these custom applications and associated databases is a key job function. The engineer’s knowledge of CAD modelling, corporate processes, and information systems makes them an important contributor and advisor to the user community and IT Management.

YOUR ROLE

Provide technical support, including troubleshooting and training assistance for users of the engineering systems.

Support and improve production systems through upgrades and patches to minimize cost and risk and maximize uptime and performance.

Master SolidWorks and custom applications to support customers with training and troubleshooting.

Liaise with software authors (CAD and PLM providers) to address bugs, functionality deficiencies, and enhancement requests.

Author and maintain documentation for processes and implemented solutions.

Develop software following existing IT procedures and standards along with industry best practices for code development, source code management, incident tracking and change control.

Analyze and evaluate processes, research technologies, and synthesize solutions to company engineering, data management, and product lifecycle requirements.

Work with engineering users, software vendors, and other stakeholders to analyze requirements, design, plan, program, test and implement custom software and/or improvements to existing solutions.

Collaborate and interact with internal customers to ensure that proposed solutions are implemented as intended – monitor execution of the work.

Design and administer SQL databases, develop efficient queries, stored procedures, and functions for data retrieval and management applications.

Define and align goals with departmental goals then ensure regular performance feedback is completed through formal performance reviews every four months.

YOU BRING

Completion of an engineering degree from a recognized university. Mechanical or mechatronics preferred.

Eligible for registration as an EIT or P.Eng. with EGBC.

Minimum of 2 years in a similar position.

Solid foundation in engineering principles and problem-solving methodologies.

Hands on experience with SolidWorks with an understanding of parametric 3D modelling best practices. Similar CAD software experience would be considered an asset.

Software development and customization experience using C#, .NETWPFMVVM, and SQL.

Knowledge of engineering simulation and analysis tools such as MapleSim, Abaqus, and SolidWorks Flow would be considered an asset.

A combination of excellent analytical and technical skills.

High standards of quality and thoroughness through attention to detail.

Results driven, organized, and able to integrate varying requirements to postulate cohesive plans.

Must be proficient at presenting clear, concise, and logical arguments in written and oral form to managers and stakeholders as to the validity, effectiveness, practicality, and correctness of proposed solutions.

Ability to work independently and as part of a team – be an energetic self-starter who can motivate and contribute to a positive and results oriented team environment.

Strong customer focus to maintain effective internal and external working relationships with all levels in the organization.

Excellent time management in a fast-paced environment; capable of taking steps to deliver on time and on budget.

Must be legally allowed to work in Canada.

WHITEWATER COMPETENCIES

Accountability – We do what we say

Collaboration – We work well together

Customer Focus – We know and respond to our customers

Communication – We listen to and understand each other

Authenticity – We are honest and trust each other

Resilience – We deal effectively with pressure, are persistent and optimistic

Flexibility & Adaptability – We are willing and able to respond to changing circumstances