About Us
It’s our mission to build a world that communicates more humanly. Since 2001, we’ve been delivering innovative and powerful communication solutions. Today, we’re a communication intelligence company applying powerful machine intelligence and carefully developed algorithms to deliver effective human engagement at scale even when we are not face to face — all guided by our values of Listening, Respect, Innovation, and Passion.
Our customers use Whispir to communicate across multiple channels from SMS to email, to dynamic landing pages, voice and more – all easily configured to meet their specific needs. All of our customers benefit from our low code – no code platform and powerful APIs. Our promise is to deliver a platform capable of achieving the world’s highest engagement rates.
About the Position
Product designers at Whispir are a contributing member of a cross functional team who are responsible for delivering software that is desirable and usable for our customers, and delivers a great experience so our organisational goals can be met.
In the old days, designers took requirements or specifications from product managers and used that to create their designs. Modern product designers continuously collaborate with product managers and engineers. Rather than work on the latest project in the “design phase”, the modern product designer participates in all phases of a product, from discovery to delivery to iteration. They sit together with his or her product manager and the team of engineers building the product and are measured on the success of their product.
Good product designers anchor their work with a broad view of the experience. They empathise with the customer’s journey over time as they interact with the product and company as a whole, and consider the Service Design that surrounds the usage of the product, as well as the detail of the user interface. They regularly talk to customers and end users to understand needs, behaviours and motivations and are comfortable translating those into actionable insights and opportunities.
Good product designers consider questions like:
About you:
At Whispir we are on a journey to continuously uplift and iterate on the craft of design and what this means in the context of our organisation. You will need to be comfortable with ambiguity and want to contribute to the overall success of the product, the company and the design function. You are comfortable giving and receiving feedback and passionate about sharing the value of design. In return you will find Whispir a highly collaborative and compassionate environment and the design team is one that supports, promotes and challenges each other.
You will be coached, mentored and supported by our Head of Product Design and Senior Product Designer as you begin your product design journey.
Ultimately we are looking for someone with knowledge of the design process, who can effectively communicate and drive to an outcome with optimism.
1 – 3 years of commercial experience is desirable.
Preferred qualifications:
Key responsibilities:
As an Associate Product Designer you will support the following activities:
Expected outcomes:
Every team is different, but this is roughly how you should expect to spend your time.
Contributing to the Design System. (10%)
Why We Think You Will Love Working at Whispir
Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer
Whispir places a high value on inclusion. Those from under represented communities are encouraged to apply. This includes, but is definitely not limited to, people with a lived-experience of mental ill health, culturally and linguistically diverse people, LGBTQIA+ people, and people with disabilities.
We take our core values seriously and work hard to create an environment where you feel welcomed. Teams who reflect a diversity of experience, identity, perspective, and background help us to create a healthy & inclusive working culture
If this has resonated with you, we look forward to hearing from you soon!
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