Primary Objectives:
– Hiring new, reliable and quality Drivers
– Maximize miles per week fleet utilization through driver convincing and operations/planning
– Ensure that all delivery/customer requirements are met as scheduled and booked
– Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
– Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order
Driver Communication
– Ensuring that all Driver “return to work” dates are known and compliant with company policy
– Ensuring that drivers have all required information to successfully complete their pick-up or delivery
– Ensure that drivers have all required documentation to successfully complete border crossing
– Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
– Ensure that all driver issues are reported and noted in accordance to company policy
Customer Service
– Maintaining a professional and loyal relationship with all Drivers
– Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
– Ensures that all pick up and delivery requirements are met to appropriate service levels
Skills & Abilities
– Ability to effectively manage competing priorities and maintain results
– Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
– Strong knowledge of North American trucking regulations and geography
– Solid understanding and knowledge of ELD/HOS regulations and laws
– Must have Safety and Driver recruiting experience in a corporate environment
– Assessment techniques such as: examining, questioning, evaluating and reporting
– Strong understanding of dispatch operations in the transportation industry
– Good analytical skills
– Effective planning and organization
– Attention to detail and accuracy
– Ability to work effectively under pressure and tight deadlines
– Ability to work well both independently and as part of a team
– Ability to build relationships
– Willingness to work flexible hours, including evenings, weekends and holidays
Education & Experience
– This position generally requires at least 1-2 years of related dispatch experience
– This position requires 1-2 years of related Driver recruitment experience
Job Type: Full-time
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