WFC Corp Hiring for Global Customer Care Assistant at Cleveland, GA Full Time

The Wood Fire Cookery Group is looking for a highly motivated, organized and detail-oriented Global Customer Care Administrator to assist our Director of Sales and Customer Care team.

This position could lead to an advanced career opportunity with our rapidly growing organization.

Duties will include handling a busy and hectic in flow of customer traffic via phone calls and emails from current and potential customers, maintaining expert knowledge about company products and services, processing new and completed orders, and communicating important information with our team.

Skills and Qualifications

• Great organization and time management skills

• Exceptional customer service and communication skills

• Basic bookkeeping experience, especially in accounts payable/receivable

• Experience using office management software, including Microsoft Office. Knowledge of QuickBooks is a plus.

• Ability to multitask and self manage

• Ability to lead and manage other is a bonus

Responsibilities

• Maintain and update company databases (customer orders, calendars, etc.)

• Organize and maintain filing systems for important and confidential company documents

• Answer queries by current and potential customers (via phone and email)

• Retain and disseminate key information through company and customer databases

• Assist in bookkeeping and bill pay support

• Prepare s as assigned

• Assist ownership as needed (gathering needed information, assisting in projects, research, etc.)

Requirements

• Proven work experience as an Administrative Officer, Administrator or similar role

• Solid knowledge of office procedures

• Experience with office management software like MS Office (MS Excel and MS Word, specifically) Experience with Mac OS preferred.

• Strong organization skills with a problem-solving attitude

• Excellent written and verbal communication skills (Must be comfortable speaking on the phone)

• Attention to detail

• Bachelors Degree preferred but not required. High school diploma mandatory.