Western University Hiring for Technology Support Specialist (On-Site) at London, ON Full Time

Effective September 7, 2021, all employees and visitors to campus are required to comply with Western’s COVID-19 Vaccination Policy

Hours per Week: 35

Salary Grade: 14

Please note, this position is a 1 year temporary full-time contract opportunity, to cover a secondment.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” – an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central source committed toproviding high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and administrative units to leverage centrally-supported technology solutions and services where appropriate.

The WTS On-site Technology Support Team is responsible for providing a broad range of1st and 2nd level technical support to Western Faculties and Support Units.

Responsibilities

As a member of the On-Site Technology Support Team, the Technology Support Specialist will be accountable for the configuration, support and maintenance of assigned units (the client) network of workstations; in the configuration and installation of software needed by the client; with ensuring appropriate security, backup and recovery procedures are implemented; in any related documentation; and consulting with the client on planning and installing upgrades and changes. The role will also support mobile and portable devices, and will act as a liaison between the client and WTS to ensure effective and timely communication, and to ensure that appropriate WTS resources are solicited to assist with the client’s facilities as needed. The Specialist will also direct project work as assigned by the Team Leader and the Associate Director of Client Support.

Qualifications

Education:

• College diploma in an information technology field or a university degree with a minor in an information technology
• Relevant certifications in Information Technology subjects (ex: A+ certification, Microsoft Certified Professional, etc)

Experience:

• 5 years of current computer support experience including a variety of operating system software, hardware, application software, and networking experience using workstations, laptops, mobile devices, and servers.
• Previous technical support experience with Western’s major WTS services and applications preferred

Knowledge, Skills & Abilities:

• Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
• Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities
• Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
• Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
• Able to work independently on tasks and successfully manage multiple priorities
• Demonstrated ability to prepare and make small presentations to colleagues and clients
• Demonstrated ability to identify and differentiate the symptoms and root causes of every day, defined technical problems.
• Demonstrated ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
• Ability to apply project management best practices as defined by the unit
• Knowledge of computer system administration, including computer networks, operating systems, and application software
• Able to write clear, concise procedural documentation
• Able to build and maintain lasting relationships with other departments and key business partners

Background Checks

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.