Westcan Bulk Transport Ltd . Hiring for Customer Service Specialist (CSS) at Edmonton, AB Full Time

Westcan Bulk Transport

Location: Edmonton

The Kenan Advantage Group “KAG” is North America’s largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. Our team members help us achieve our Vision of revolutionizing transportation and logistics within the liquid bulk industry through our national scale, advanced technology, and an uncompromising commitment to be the employer of choice.

Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, and Kentrax Transport – KAG Canada! If you want to contribute to KAG’s excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!

Reporting to the Assistant Terminal Managers, the Customer Service Specialist (CSS) provides support to the day-to-day Operation in the Edmonton Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’. Transportation experience considered an asset, but strong and professional interpersonal and communication skills a must. This position has the possibility of turning into a dispatcher role.

This position is a night shift position 18:00-06:00 on a rotating schedule

About the position:
Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources

Ensuring drivers have adequate hours of service

Establishing proper last contents on equipment

Arranging for equipment to be available for fleet maintenance

Preparing trailer loading instructions

Planning routes for drivers by adding route or track points as required

Ensuring delivery instructions are complete

Providing instructions and answer questions from drivers

Contacting off duty drivers to provide trip instructions for next on-duty status

Communicating with drivers on any deviations with planned loads

Communicating schedule requests to Assistant Terminal Manager

Checking routing of completed trip compared to routing instructions

Ensuring payload is up to maximum GVW and was loaded as per instructions

Communicating changes to planned orders and update system as required

Monitoring total mail and keeping system up to date

Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer

Managing Driver Pay Portal

Providing ETA as require and providing updated information to customers when changing plans

Administering other duties as assigned such as site maps and fuel cards

What you bring:
Prior dispatch experience is an asset

Forward-thinker – must be able to plan and foresee potential issues that may require the plan to be adjusted

Outstanding internal and external customer service skills

Takes ownership of work responsibilities

Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines

This position also requires strong communication skills

Ability to prioritize and manage multiple responsibilities and work independently

Previous experience in the transportation industry is beneficial

What’s in it for you:
Very competitive compensation including immediate company-paid benefits package for you and your family

We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children

Referral reward payments up to $2,000 available per successful hire (certain conditions apply)

We are a fun team and maintain a family-like atmosphere

We listen to your ideas and give you an opportunity to make changes

We have an uncompromising commitment to safety and lead by example every day through actively caring about one another

Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.

Remember, Refer and Earn! External applicants should apply online on the Career Opportunities page found under the Join Our Team link at www.westcanbulk.ca. External applicants in consideration will adhere to a criminal record search.

We love diversity! KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.