Westcan Bulk Transport Ltd . Hiring for Customer Service Rep – Westcan at Edmonton, AB Full Time

The Kenan Advantage Group “KAG” is North America’s largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. Our team members help us achieve our Vision of revolutionizing transportation and logistics within the liquid bulk industry through our national scale, advanced technology and an uncompromising commitment to be the employer of choice.

Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Paul’s Hauling – KAG Canada! If you want to contribute to KAG’s excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!

Reporting to the Operations Supervisor, the Customer Services Representative (CSR) provides support to the day-to-day Operation in the Edmonton Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’ and their pay. There is a primary focus on obtaining and verifying the accuracy of billing information in relation to driver trip envelopes to ensure that we’re able to pay our drivers and bill our customers both timely and accurate.

Possible shifts are Wednesday to Saturday (day), Sunday to Wednesday (day), and Monday to Friday (night).

About the position:
Ensuring timely submission of paperwork

Investigating and assisting with driver payroll inquiries

Creating documents for extra billing to customers

Assisting terminal support staff with driver administration duties

Managing various reports

Administering other duties as assigned like site maps and fuel cards

Creating customer orders

Managing Driver Pay Portal

Assisting dispatcher with Total Mail monitoring and incoming phone call volume

What you bring:
Minimum of Grade 12 education

Knowledge of the transportation industry is an asset

Must have strong computer skills – Excel, Word, and Outlook (TMW experience is an asset)

Strong written and verbal communication skills

Ability to work independently

Well organized, detail-oriented, with a roll up your sleeves attitude towards work

What’s in it for you:
Competitive compensation including company-paid benefits package for you and your family

We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children

Referral reward payments up to $2,000 available per successful hire (certain conditions apply)

We are a fun team and maintain a family-like atmosphere

We listen to your ideas and give you an opportunity to make changes

We have an uncompromising commitment to safety and lead by example every day through actively caring about one another

Applicants in consideration will adhere to company arranged criminal record search. External applicants should apply online on the Career Opportunities page found under the Join Our Team link at www.DriveWithWBT.ca.

Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.

We love diversity! Westcan is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.