West Shore Parks and Recreation Hiring for Front Desk Receptionist, Auxiliary at Highway, AB Full Time

West Shore Parks & Recreation Society (WSPRS) is looking for dedicated, passionate, and energetic staff

member to join our team as a Front Desk Receptionist. WSPRS offers competitive wages, an additional 14% in

pay, per hour, in lieu of benefits; access to family counseling; a staff facility pass that provides access to drop

into our weight room and pool; as well the ability to play on our 9-hole golf course. We also offer flexible work

schedules as well as opportunities to cross train and work in other areas. No matter how many hours you are

looking to work, we are willing to work with you to create a fit for your life and once hired, you will have

access to all internal only postings. WSPRS believes first in recruiting internally to be able to offer as many

hours to existing staff as possible.

The WSPRS team is supportive and innovative, and we value our staff. You will have the opportunity to work

with this dedicated team of the West Shore bordering the beautiful City of Colwood.

If you have a love for recreation, are looking for flexibility, a good wage and opportunity, please visit our

website and apply to the posting you are interested in – we look forward to hearing from you!

POSITION: Front Desk Receptionist, up to 3 positions

SALARY: $25.65 – $27.63 per hour + 14% in lieu of benefits (Jan.1.2020 rates)

CLASSIFICATION: J06, Clerk II

HOURS OF WORK: Shifts are primarily available evenings, weekends and statutory holidays as

operationally required. The successful applicants must also be flexible and able to

cover a variety of vacation schedules at any time of the year.

STATUS: Auxiliary

CLOSING DATE: September 14th, 2021, at 12:00PM

COMPETITION #: 21-42

POSITION SUMMARY

Under the general supervision of the reception supervisor, the front desk receptionist assists the department

in providing customer service and clerical support, including program registration that encourages individuals,

families and organizations to participate in and enjoy a wide variety of active and passive recreation activities.

The primary objective of the front desk receptionist is to provide a high degree of customer service and

clerical support work in an organized and timely manner.

JOB DUTIES & ACCOUNTABILITIES

• Provides ‘first point of contact’ customer service to patrons and staff.
• Answers all inquiries in person; telephone; and email.
• Directs visitors, and provides routine information to facility users and outside agencies regarding

programs and services, all while exemplifying excellent customer service.

• Provides clerical support in a variety of areas; operates standard office equipment such as a multi-line

telephone system, computer, photocopier and fax machine.

• Takes registrations, receives and records payments for programs and services.
• Prepares cash receipts for deposit, deposit summaries and cash reconciliation sheets.
• Prepares lists and tabulations which may involve simple arithmetic calculations.
• Performs other related duties as required.

QUALIFICATIONS

• High school graduation or equivalent supplemented by courses in customer service, typing and general

office practices.

• Knowledge of office procedures, including at least one year’s experience in general office work.
• One year of reception experience, including receiving and processing computerized registrations or similar

functions.

• Must have experience with Windows, MS Word and MS Excel and database systems. Preference will be

given to those with PerfectMind registration system experience and/or Intelligenz recreation and facilities

management software.

• Experience handling cash and processing cash transactions required.
• Must have excellent interpersonal, communication (verbal and written), customer service, and public

relation skills.

• Adaptable with the ability to problem-solve in a positive solution-based manner.
• Ability to multi-task, prioritize effectively and efficiently, and complete required work assignments.
• Ability to be tactful, demonstrate excellent judgment, and work as a positive and effective team member is

essential.

A clear and current criminal record check is a condition of employment, and is the financial responsibility of

the successful candidate.

APPLICATIONS

Resumes and cover letters quoting competition 21-42 to be received prior to September 14th, 2021, at 12:00PM,

Attention: Human Resources, West Shore Parks & Recreation Society, 1767 Island Highway, Victoria BC V9B 1J1,

Fax: (250) 478-8363; email: [email protected]

This is a union position. Only those candidates under consideration will be contacted.

Posted: August 30th, 2021.