West Midlands Combined Authority Hiring for HR Service Centre Manager at Birmingham Full Time

Permanent | £41,169 – £46,333 per annum + exclusive benefits

Permanent
Hours of Work: 36.5 per week
Reference number: WMCA00641
Salary: £41,169 – £46,333 per annum
Closes: 2022-04-06T11:59:00

Are you a HR Professional with experience of leading a HR Service Centre? Do you want to set up a new service centre and be part of a new journey?

The WMCA is looking for a HR Service Centre Manager to join it’s growing HR Team. This is a new role which will implement and manage a new proactive and customer focussed HR Service Centre

Reporting to the Head of HR, you’ll be responsible for leading, implementing and delivering a new HR Service Centre across the organisation. Your team will be made up of HR Advisors and HR Assistants and is part of the wider HR team which includes HR Business Partners, Resourcing and OD&E.

Your new role will enable you to build something new and really embed an effective first line HR service for the organisation. You’ll lead, coach and develop your team and ensure you are providing effective advice to managers and staff.

What will you be doing?

Lead and drive the operational performance of service excellence through the management, development and implementation of all people processes
Redevelop and streamline processes based on lean methodology to ensure an accessible, straightforward and digital approach for the user
Work collaboratively with the Head of HR and HR Business partners to set up an HR Service Centre operation for the Combined Authority
Lead and motivate Service Centre Staff, ensuring behaviours and attitudes reflect appropriate professional standards of West Midlands Combined Authority values
Develop, implement and embed key performance Indicators and Service Level Agreements
Lead, manage and motivate the HRSC team of HR Advisors and HR Assistants to achieve all HRSC targets
Support and coach the HR Advisors to ensure ER casework and employee lifecycle activities are managed effectively

Our Finance & Business Hub provides essential high-quality, responsive, and agile enabling services to the West Midlands Combined Authority and its directorates in areas such as human resources, procurement, commercial investments, assurance and appraisal, financial control and administration, and financial and business planning and performance reporting.

We are a cohesive team of forward thinking, insightful, innovative and high-performing professionals who, through our consultative and business partnering approach, influence, support and coach managers and senior leaders to help them achieve business objectives. By doing so, we help to ensure sound decisions are made and it is in this capacity that we are seen as a respected point of contact within the organisation.

About you

We’re looking for a HR professional who has experience of managing a transactional team and understands how to deliver a process-based service to your customers.

You’ll need knowledge of employment law and employee life cycle processes and be confident giving advice to managers, staff and your team.

A leader who can coach and develop a new team and ensure they are delivering a value add service is essential. You’ll be comfortable working in a transactional environment and thrive on taking real ownership of your team and the service it provides.

You’ll have a flexible approach and understand the importance of working collaboratively across the HR team. No two days will be the same and will need a calm, resilient individual who can manage multiple priorities and deliver an excellent HR service.

The above provides a flavour of the experience, skills and knowledge we’re looking for, you can get more detail from the job description at the end of this advert. We would encourage you to read through the JD so you can fully demonstrate how you meet the criteria.

About us

Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.

We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us.

We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. As a Disability Confident Employer, we have made a positive commitment to interviewing all applicants with a disability who meet the essential role criteria. We are committed to building a team of people with varied backgrounds and experiences as we recognise that this will only benefit us as an employer, the more inclusive we are the better our work will be, and welcome applications from young people, Black, Asian and ethnic minority groups and women at senior levels.

We’re dedicated to providing a broad range of rewards and benefits and constantly benchmark our benefits packages to ensure they are attractive for all our people. As well as a competitive salary, employees also receive 27 days annual leave (plus public holidays) and access to a great pension scheme.

Furthermore, wherever possible we will offer flexible working options which assist work-life balance. We are very happy to discuss a flexible working pattern that suits your needs, so please do not let that be a barrier to applying. If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.

About your application

The online Application Form you’ll be asked to complete plays a key part in our recruitment and selection process. We use the information you provide to decide whether to invite you for an interview. It is important that you complete the Application Form as fully and accurately as possible. You will be asked to upload a Supporting Statement (not a CV) and this should include specific examples which demonstrate how you meet the essential criteria for the role for which you are applying.

If you would like to discuss alternative methods to the online application as a reasonable adjustment please contact the Resourcing Team by email (careers@wmca.org.uk).

Location

16 Summer Lane, Birmingham, B19 3SD. Hybrid working conditions are currently in place which means working remotely and coming to the office when required.

Job Type: Permanent