WELLS FARGO BANK Hiring for Small Business Premier Banker Job at San Antonio, TX Full Time

Wells Fargo is seeking a Senior Customer Success Representative in Consumer & Small Business Banking as part of Small Business Customer Care (formerly known as National Business Banking Center). Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role you will:

• Support affluent small business customers and resolve moderate to complex inquiries or issues for a variety of financial products and services via phone
• Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
• Express empathy when helping our customers as you correct their issues
• Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
• Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!
• Assessing customer needs and offering products and services as appropriate

Compensation:

• Internal Wells Fargo co-workers: Starting at $22.75 per hour
• External applicants: $22.75 per hour, non-negotiable

Training and Schedule:

• You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training class starts in February and will last for approximately 2 months. Training hours are between 8:00 a.m. – 5:00 p.m. Monday – Friday, local time.
• We’re open Tuesday – Saturday, from 6:00 am to 6:00 pm, Central Time. Your regular work schedule will be based on business need and will include working Saturday and some holidays.

Required Qualifications:

• 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
• Basic Microsoft Office Skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processes

• Knowledge and understanding of business banking products, policies, and procedures; within a call center environment

• Knowledge and understanding of online products, policies, and procedures; within a call center environment

Job Expectations:

• Must be able to attend full duration of required training period
• Willingness to work on-site at stated location on the job opening

Posting Location:

• 4101 Wiseman Blvd – Bldg 102 Fl 2 – San Antonio, TX 78251

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.